What are the responsibilities and job description for the Shift Lead position at Infinitus Pie?
The Role:
As a Shift Lead, you are responsible for leading the team during your shift—ensuring smooth operations, strong customer service, and consistent execution.
You’ll act as the bridge between the team and management, setting the tone, making real-time decisions, and keeping everyone focused and accountable.
Responsibilities:
Lead the Shift
- Take full ownership of the store when the GM or Assistant Manager is not present
- Assign positions and responsibilities based on strengths (“aces in their places”)
- Make real-time decisions during rushes to keep service smooth and efficient
Deliver Great Customer Experience
- Ensure every guest receives fast, friendly, and accurate service
- Lead by example as the most positive and engaged team member on shift
- Handle customer concerns using a structured, empathetic approach
Coach & Develop the Team
- Train and support team members across all stations (register, line, prep, etc.)
- Provide real-time coaching and feedback
- Reinforce standards for quality, cleanliness, and service
Drive Operational Excellence
- Ensure compliance with all operational standards (uniform, food quality, cleanliness)
- Maintain focus on completing prep and cleaning tasks
- Keep the team productive and on track throughout the shift
Manage the Rush
- Lead high-volume periods with confidence and urgency
- Direct team movement and workflow during peak times
- Keep communication clear and focused under pressure
Support Store Performance
- Help manage labor by directing clock-ins/outs as needed
- Maintain awareness of productivity and efficiency
- Communicate issues, wins, and opportunities to management
Handle Opening & Closing Duties
- Open and/or close the store independently
- Complete required paperwork, deposits, and checklists
- Ensure the store is clean, stocked, and ready for the next shift
Who This Role Is Perfect For:
- Has experience in food service or retail and is ready to step into leadership
- Is reliable, organized, and calm under pressure
- Enjoys coaching and helping others improve
- Takes initiative and ownership of their work
- Thrives in fast-paced, team-oriented environments
Key Qualifications:
- Previous experience in food service, retail, or a fast-paced environment preferred
- Strong communication and leadership skills
- Age 18
- Ability to multitask and stay organized during busy periods
- Positive attitude and strong work ethic
- Ability to stay on your feet for extended periods and lift up to 50 lbs
- Availability to work flexible hours, including peak times
- Certified Food Protection Manager
What Success Looks Like:
- Smooth, well-run shifts with strong team coordination
- High-quality food and fast, friendly service
- A motivated, engaged, and well-trained team
- Clean, organized, and fully stocked store
- Clear communication with management on performance and issues
Why Infinitus Pie:
- Growth opportunities: Clear path to Assistant Manager and General Manager roles
- Hands-on leadership experience: Real responsibility from day one
- Team-focused culture: Work with a supportive, high-energy crew
- Dynamic environment: Every shift is different—fast, fun, and challenging
Infinitus Pie, Pizzeria, Food Trucks and Catering, founded in Colorado in 2010 is working on franchising our restaurant system. Starting from a food trailer in 2008, we have grown to 4 brick and mortar stores while adding 2 more mobile operations in 12 years. If owning a world class restaurant is your goal, join us on the ground floor. We've done the work, so you succeed.
Salary : $17 - $19