What are the responsibilities and job description for the Program Manager / Program Director Banking & Digital Financial Services position at Infinite Computer Solutions (ICS)?
Job Details
Senior Program Manager / Program Director Banking & Digital Financial Services
Location: Columbus, OH
Experience
12 16 years of progressive experience in Banking Technology, Digital Financial Services, and Program Management
Role Summary
We are seeking a seasoned Senior Program Manager / Program Director with deep expertise in the banking domain and digital financial products to lead complex, multi-year implementation programs for global and regional banks.
The ideal candidate brings a strong blend of banking domain knowledge, product and consulting experience, and end-to-end program delivery leadership, with the ability to manage stakeholders across business, technology, and external partners while driving innovation and continuous improvement.
Key Responsibilities
Program & Delivery Leadership
- Own and lead large-scale banking implementation programs from initiation through go-live and post-production stabilization
- Define program scope, milestones, delivery roadmap, and success metrics
- Manage multi-workstream programs involving business, technology, vendors, and client teams
- Ensure adherence to schedule, budget, quality, and regulatory requirements
Banking Domain & Product Expertise
- Leverage strong domain knowledge across:
- Digital Banking Platforms
- Digital Payments & Wallets
- Core Banking Systems
- Cards (Debit, Credit, Prepaid)
- Translate banking business requirements into clear execution plans
- Act as a trusted advisor to clients on banking modernization and digital transformation initiatives
Stakeholder & Customer Management
- Serve as the primary client-facing program owner
- Build strong relationships with bank executives, product owners, and technology leaders
- Lead governance forums including steering committees, executive reviews, and risk councils
- Manage expectations, escalations, and executive communications effectively
Risk, Issue & Dependency Management
- Proactively identify, assess, and mitigate program risks, issues, and dependencies
- Establish strong RAID (Risks, Assumptions, Issues, Dependencies) management practices
- Drive timely resolution of blockers while maintaining delivery momentum
Planning, Tracking & Reporting
- Own program planning, backlog prioritization, and release scheduling
- Oversee go-live readiness, cutover planning, and production deployment
- Provide clear, data-driven status reporting to internal leadership and customers
- Track program KPIs including delivery progress, quality, financials, and resource utilization
Innovation & Continuous Improvement
- Identify opportunities for process optimization, automation, and efficiency improvements
- Drive continuous improvement initiatives across delivery, governance, and execution models
- Contribute innovative ideas for banking product enhancements, platform evolution, and operational excellence
Required Qualifications
- 12 16 years of experience in banking technology and program management
- Strong experience working with:
- Banking product companies
- Consulting and system integration firms
- Proven track record of end-to-end program ownership with multiple banking clients
- Deep understanding of banking operations, digital financial products, and regulatory environments
- Hands-on experience managing large cross-functional teams and vendors
- Strong expertise in risk management, delivery governance, and client engagement
- Excellent communication, leadership, and executive presentation skills
Preferred Qualifications
- Experience leading multi-country or multi-bank implementation programs
- Exposure to agile, hybrid, and waterfall delivery models
- Experience with banking modernization, cloud migration, or platform transformation programs
- Ability to operate in high-pressure, fast-paced, client-facing environments
Core Competencies
- Program & Portfolio Management
- Banking & Digital Financial Services
- Client & Executive Stakeholder Management
- Risk & Issue Management
- Backlog & Release Planning
- Go-Live & Cutover Management
- Innovation & Process Optimization
- Strategic Thinking & Execution Excellence