Account Manager - HR & Workforce Solutions

Account Manager - HR & Workforce Solutions

Full Time

Hybrid |Metro Detroit

Are you someone who enjoys partnering with HR and business leaders to solve complex workforce challenges?

We're seeking an Account Manager – HR & Workforce Solutions to help organizations navigate moments that matter most in the employee lifecycle — including restructuring, leadership development, career transition, and workforce transformation.

This is an opportunity to serve as a trusted advisor to senior HR leaders and executives, helping them address real organizational challenges with solutions that support both business performance and employee success.

This role is ideal for professionals in Human Resources, HR consulting, PEOs, professional services, workforce solutions, or leadership development who enjoy building long-term client relationships grounded in trust, insight, and impact

Position Summary

The Account Manager serves as a trusted advisor to organizations navigating workforce change. In this role, you will build relationships with HR and business leaders, understand their organizational priorities, and recommend the company's solutions, including career transition, leadership development, coaching, and workforce transformation services.

This position combines strategic account management and consultative business development, working with clients to identify workforce challenges and implement solutions that support organizational performance and employee success.

Success in this role comes from building strong client relationships, understanding workforce needs, and identifying opportunities where our solutions can create meaningful impact.

Key Responsibilities

• Client Partnership & Relationship Management
• Build and maintain strong relationships with HR and business leaders across assigned client organizations. Serve as a trusted advisor and primary point of contact for talent and workforce solutions.
• Consultative Client Engagement
• Partner with clients to understand workforce challenges such as restructuring, leadership development, talent mobility, and organizational change. Recommend tailored solutions that support both business performance and employee success.
• Account Growth & Business Development
• Identify opportunities within existing and new client relationships to expand core services. Collaborate with internal experts to deliver solutions aligned with client needs.
• Strategic Account Planning
• Develop account strategies and engagement plans that deepen client relationships and drive sustainable growth across the portfolio.
• Solution Delivery & Collaboration
• Work closely with internal delivery teams to ensure solutions are implemented successfully and clients receive a high-quality experience.
• Market Awareness
• Stay informed on workforce trends, industry challenges, and HR priorities in order to proactively support clients with relevant insights and solutions.

Qualifications

• 5 years of professional experience in HR, consulting, client management, or professional services
• Strong relationship-building and communication skills
• Ability to engage effectively with senior leaders and HR executives
• Strong attention to detail and project management skills
• Ability to analyze client needs and develop strategic account plans
• Comfortable working in a client-facing, consultative environment
• Experience managing multiple priorities and client relationships
• Willingness to travel locally as needed
• Bachelor’s degree preferred

Typical Performance Metrics

• Revenue growth and quota achievement
• Client retention and relationship expansion
• Customer satisfaction (NPS) and engagement scores

Compensation & Benefits

• Base Salary Portfolio Commission Structure
• Comprehensive Benefits Package (medical, dental, vision)
• Generous Paid Time Off
• Flexible Work Environment – Work from home with local travel to client meetings as needed
• Hybrid Collaboration – In-office presence approximately 2 times per month for team meetings and collaboration

Company Information

Client name and additional information will be shared with qualified applicants selected to move forward in the process.