What are the responsibilities and job description for the Technical Operations Lead - Boston, MA position at InfiCare?
Job Title: Technical Operations Lead
Location: Boston, MA (Hybrid Four days/month onsite)
Job Type: Contract
Key Responsibilities
- Establish a future state operational framework, defining roles and responsibilities for technical adoption of the new business solution
- Engage with approximately 160 state department IT organizations to coordinate local implementation, testing, access management, and compliance needs
- Develop and manage system shutdown/retirement plans, data conversion plans, and data integration plans for departments transitioning from legacy systems
- Oversee vendor deliverables from Systems Integrator (SI) and SaaS product vendor, tracking SLAs, defects, and performance metrics
- Coordinate quality assurance and user acceptance testing (UAT) across departments
- Support technical environment management, Help Desk implementation, SaaS upgrade scheduling, and operational monitoring
- Assist in security and compliance reviews; act as liaison between incident response teams and subject matter experts
- Communicate risks, progress, and scope changes to program leadership
Required Skills
- SaaS platforms and cloud-based application delivery
- Relational databases and SQL
- LAN/WAN/VPN and network technologies (TCP/IP, HTTP, FTP, Ethernet)
- Network infrastructure: routers, switches, firewalls
- Information security frameworks: ISO 27001, ITIL, NIST
- All phases of testing: unit, system, integration, UAT, performance, penetration, disaster recovery
- Technical leadership and matrix management
- Strong verbal and written communication skills
Preferred Skills
- SaaS cloud migrations from legacy on-premise systems
- Project Plan development and executive status reporting
- Data Quality program implementation
- System audit experience in state government
- Commonwealth of Massachusetts government experience strongly preferred