What are the responsibilities and job description for the BEST Program Technical Operations Lead- Boston, MA position at InfiCare?
Job Title: BEST Program Technical Operations Lead
Location: Boston, MA – Hybrid (4 Days in a Month)
Job Type: Contract
- Bachelor's degree in Computer Science, Systems Analysis, Information Technology, or a related field, or equivalent experience.
- 10 years of IT design and implementation experience.
- Extensive technical experience across multiple operational environments.
- Strong experience with Software as a Service (SaaS) platforms and cloud-based implementations.
- Strong knowledge of relational databases and SQL.
- Extensive experience with system administration and monitoring of application platforms, particularly SaaS environments.
- Experience across multiple testing phases, including unit, system, integration, parallel, and user acceptance testing.
- Strong knowledge of LAN/WAN/VPN and remote networking technologies and protocols.
- Experience with network infrastructure, including routers, switches, firewalls, and related networking concepts.
- Knowledge of information security and compliance frameworks such as ISO 2700x, ITIL, and NIST.
- Demonstrated technical leadership and decision-making experience.
- Ability to analyze project risks and challenges and drive issues through resolution.
- Strong problem-solving, negotiation, communication, and decision-making skills.
- Demonstrated ability to work effectively in a matrix management environment and build collaborative teams.
- Ability to understand the relationship between systems architecture and business use cases.
- Excellent written, verbal, interpersonal, and customer-service skills.
Preferred Qualifications
- Experience implementing SaaS/cloud solutions involving migration from legacy on-premises applications.
- Experience working with complex, large-scale technical environments involving multiple technologies and configurations.
- Experience leading data integration, system operations, security protocols, and technical operational readiness for large enterprise programs.
- Experience developing and managing project plans, delivery oversight, and status reporting.
- Experience preparing executive-level status reports and communications.
- Experience developing or implementing Data Quality programs.
- Experience performing or supporting system audits within state government.
- Experience with state government technology implementations and operations.
Technical Environment / Areas of Expertise
The successful candidate should have experience in several of the following areas:
- SaaS / Cloud Computing
- ERP Implementations
- System Operations
- Technical Operations & Service Management
- SQL & Relational Databases
- Application Administration
- Network Infrastructure
- LAN/WAN/VPN
- Security & Risk Management
- ITIL / NIST / ISO 2700x
- Data Integration & Migration
- System Monitoring
- Incident Management
- Disaster Recovery
- Performance & Integration Testing
- UAT / IST / End-to-End Testing
- SLA Management
- Vendor Management
- Audit & Compliance
- Legacy System Modernization
Collaboration
This role will work extensively with:
- BEST Program Leadership
- BEST Solution Technical Lead
- BEST Phase 2 Technical Lead
- Technical Testing & Quality Assurance Lead
- Technical Security Lead
- Technical Reporting Lead
- BEST PMO
- Systems Integrator (SI)
- SaaS/Product Vendor
- Office of the Comptroller (CTR)
- EOTSS
- Human Resources Division (HRD)
- Commonwealth state departments and their IT organizations
- Security, risk, compliance, and incident response teams
Core Competencies
- Technical Leadership
- Enterprise IT Operations
- Cloud/SaaS Operations
- Program & Project Delivery
- Vendor Management
- Risk & Issue Management
- Security & Compliance
- Testing & Operational Readiness
- Stakeholder Management
- Communication & Executive Reporting
- Problem Solving
- Decision Making
- Change Management
- Team Collaboration