What are the responsibilities and job description for the Jr. Service desk Analyst position at INFICARE SOFTWARE TECHNOLOGIES PRIVATE LIMITED?
Title: Jr. Service desk Analyst
Location: Plymouth, MA (Onsite) Only Local candidates
Associate or Batchelor Degree required
You might really grab our attention if you can:
- ServiceNow or any Ticketing (i.e. Ivanti, ITSM ) tool is mandatory
- 2 years of Phone support experience Mandatory
- 2 years of Windows Technical Service desk experience is necessary.
- Experience and Level 2 Expertise knowledge Windows 10, Window 11
- Knowledge in windows buildout
- knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
- Remote desktop connectivity applications, Windows end point support
- MS Office Suite and application support
- Administer and provide User account provisioning.