What are the responsibilities and job description for the Service Desk Analyst (L1) position at InfiCare Staffing?
Service Desk Analyst (L1)
Plymouth, MA (Onsite for the first 4–6 months), then relocate to Rockland, MA for onsite work.
Duration: Long-Term Contract
Pay Rate: $22/hour on W-2 (No Benefits)
Key Requirements:
- 1 year of Service Desk or Windows Technical Support experience
- Strong verbal and written communication skills
- Knowledge of Windows 11, Active Directory, Microsoft 365, VPN, and MFA
- Familiarity with ServiceNow or Ivanti ticketing tools
- Basic knowledge of VMware, Exchange, and Windows Server
- Strong troubleshooting and customer service skills
- Banking or financial services experience is a plus
Associate or Bachelor’s degree in IT, Computer Science, BCA, or a related field preferred.
Salary : $22