Front Desk Patient Experience Coordinator- Specialty Spine Clinic

Front Desk Patient Experience Coordinator

Indy Spine and Balance is a non-profit specialty clinic focused on helping patients find conservative, root-cause solutions for spine, joint mobility, pain management, and balance-related problems.

Our goal is to help patients improve function, confidence, and quality of life while supporting care options that may help reduce unnecessary reliance on medications, injections, or surgery when appropriate.

This front desk position is more than a basic administrative job. You will be one of the first voices patients hear and one of the first people they meet when they are looking for help. The right person for this role will care about making patients feel welcomed, encouraged, informed, and supported.

This position may be a strong fit for someone who values meaningful work, enjoys helping people, wants to be part of a small purpose-driven team, and is motivated by making a difference in patients’ lives while helping the clinic grow and improve. Prior healthcare office experience is helpful, but the most important qualities are a great attitude, strong communication, coachability, initiative, attention to detail, and a willingness to learn.

This role is ideal for someone who:

• Enjoys being positive, friendly, and helpful throughout the day
• Wants their work to have purpose and impact
• Likes being part of a small, close-knit team
• Is willing to learn new things and grow into more responsibility
• Takes pride in helping patients feel comfortable and cared for
• Can stay organized while managing phones, scheduling, payments, and follow-up
• Is motivated by service, patient experience, and clinic growth
• Energetic and able to bring a friendly presence to the front desk
• A clear communicator by phone, text, email, and in person
• Organized and dependable
• Willing to learn new systems and procedures
• Proactive instead of waiting to be told every next step
• Comfortable working in a small office where everyone helps where needed
• Interested in growing into more responsibility over time

Main Responsibilities:

• Greeting patients and creating a positive front desk experience
• Answering phones, responding to messages, and communicating with new and existing patients
• Scheduling new patient visits, follow-up appointments, re-exams, and treatment visits
• Confirming appointments and managing schedule changes
• Collecting payments, discussing balances, and helping patients understand payment expectations
• Assisting with insurance verification and documentation of benefits
• Supporting billing, payment posting, claim follow-up, and accounts receivable tasks as trained
• Following up with patients who missed appointments, have not scheduled, or need to continue care
• Helping reactivate inactive patients through professional follow-up communication
• Keeping the front desk and office systems organized
• Learning and using clinic software accurately
• Helping improve office efficiency, patient communication, and daily workflow
• Supporting simple clinic marketing or social media posting as needed

Ideal Candidate:

The ideal candidate would have experience in a private a healthcare office, customer service, hospitality, sales support, scheduling, administrative support, or other people-facing role.

Experience in patient/customer service is helpful, but we are especially interested in someone who has the right personality, drive, and willingness to learn.

Required Qualifications

• Strong phone and in-person communication skills
• Positive, professional, and patient-friendly attitude
• Ability to multitask in a busy office setting
• Strong attention to detail
• Dependable, punctual, and organized
• Comfortable learning new software and office procedures
• Comfortable collecting payments and discussing basic financial information with patients
• Willingness to make follow-up calls and help patients stay on track with care
• High school diploma or GED

Preferred Qualifications

• Experience with scheduling, front desk, customer service, or patient coordination
• Experience collecting payments or discussing account balances
• Experience helping with business social media posts or patient communication

Why This Role Matters

The front desk is one of the most important roles in our clinic. This person helps patients feel welcomed, informed, cared for, and confident in their next steps. The right person will not only help manage the daily flow of the office but will also help the clinic grow by improving patient communication, follow-up, organization, and service.

If you are positive, energetic, organized, willing to learn, and excited about being part of a small healthcare team, we would like to hear from you.

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• This role requires someone who can learn quickly and take initiative. Describe a time you figured something out, solved a problem, or improved a process without waiting to be told exactly what to do.
• Indy Spine and Balance is a non-profit specialty clinic focused on helping patients improve function, mobility, pain, balance, and quality of life through conservative, root-cause care. In 3–5 sentences, what about this mission and front desk patient experience role interests you?
• Tell us about a time you helped a patient, customer, client, or guest feel welcomed, cared for, or supported. What did you do, and what was the result?

Work Location: In person

Salary : $18