What are the responsibilities and job description for the Customer Account Specialist position at INDUSTRIAL PACKAGING SUPPLIES INC?
Summary
The Customer Account Specialist reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.
Responsibilities
- Communicate professionally and proficiently via email and over the phone
- Maintain organizational system to efficiently balance ongoing tasks throughout the day
- Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
- Actively review margins on sales orders and appropriately maintain or increase the orders as needed
- Review customer purchase orders for accuracy and address issues with sales managers and customers
- Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
- Work with manufacturers for direct shipments and follow up to meet deadlines
- Complete new customer setup and maintain Customer Maintenance
- Maintain customer account information pertaining to contacts, freight, and custom items
- Continuous review of designated reports to keep customers and sales current and accurate
- Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
- Process RMA requests and forms
- Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
- Additional duties and responsibilities as assigned by the Customer Account Manager
Essential Skills and Experience
- High School Diploma
- Ability to multi-task and work in a fast-paced environment
- Type 30 wpm
- Ability to communicate with various levels inside and outside of the organization
- Ability to work independently and in a team; this environment is critical for success in this position.
- Effective verbal and written communication skills
- Basic computer skills and knowledge
- Strong organizational skills with attention to detail
- Bachelor’s degree in Business Administration or related field preferred
- 1-2 years of Customer Service Representative experience
- Familiarity with order entry and freight
What We Offer
- No nights or weekends
- Paid holidays, vacation, and PTO
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
- Employee Assistance Program (EAP)
- 401(k) with company contributions
- Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!