Account Manager

Our Company, a privately owned lubricants distributor based in Clarksburg, WV. with multiple locations in the tri-state area is seeking an Account Manager for our supporting facility in Sissonville, WV. As an industry leader in finished lubricants for over 55 years, we specialize in distribution of high-quality lubricants and petroleum specialty products.

We have earned a reputation for integrity and ethical business practices. Our commitment to safety ensures quality service without compromise, while maintaining a strong sense of urgency. We focus on building long-term business partnerships that foster stability and mutual growth. Additionally, we are dedicated to reducing our environmental impact through sustainable practices.

PRIMARY PURPOSE

The Account Manager serves as the face of the company within their assigned territory. They are responsible for delivering an exceptional customer experience, while meeting or exceeding sales and profit goals. Account Managers advocate for the Company's finished lubricants, ancillary products, and reliability service offerings. They promote the major brands that we represent and work closely with customers to develop solutions that enhance their operations.

We offer:

• Base salary plus commission
• PTO (paid time off) accrual
• 401k with Company match
• Company sponsored life insurance
• Health insurance
• Medical Reimbursement Program
• Dental, vision, short-term & long-term disability and supplemental life insurances available
• Laptop
• Company cell phone
• Vehicle reimbursement program

PRIMARY DUTIES AND RESPONSIBILITIES

• Meet or exceed sales and profit goals for the territory by establishing new business and expanding existing accounts. Execute the company’s sales process to prospect, cultivate and close new opportunities.
• Maintain strong relationships with existing customers while actively developing new customer engagement.
• Develop a balanced schedule that includes in-person customer visits and dedicated remote office hours for planning, organization, team calls and administrative tasks.
• Manage customer interactions and new opportunities through the CRM system; participate in regular pipeline coaching sessions with sales leadership.
• Collaborate with sales leadership to create a territory plan, identifying growth opportunities within current accounts and targeting new sectors/customers. Review and update the plan regularly.
• Stay informed on competitive pricing and market trends and communicate relevant insights to leadership and the team.
• When he Company provides loaned equipment to customers for the storage, handling and dispensing of lubricant products, Account Managers are responsible for monitoring the performance of these assets. They must develop action plans to address financially underperforming equipment and coordinate repairs or replacements as necessary.
• Proactively use available tools to identify changes in customer purchasing patterns and follow up as needed.
• Continuously strengthen technical knowledge through online and in-person training, customer visits and coaching. Share relevant application insights with customers and team members.
• Maintain strong accounting practices with respect to accounts receivable, credit and account setup.
• Manage customer-specific pricing within the territory to ensure alignment with market conditions and internal guidelines.
• Ensure customers fully understand the company’s service offer and policies.
• Follow up promptly on customer issues and engage the appropriate internal teams for support when necessary.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Contribute to the continuous improvement of the company and sales team by supporting special projects and initiatives.
• Think creatively and share recommendations to streamline processes or improve overall efficiency.
• Collaborate with Inside Sales to identify and develop new customers or market sectors currently underserved.
• Maintain industry involvement through participation in professional or community associations.
• Engage in continuing education by attending industry- and supplier- specific seminars, classes, and presentations.
• Share best practices within the team, ask questions when needed and offer support to colleagues. Other duties as assigned.

BACKUP / SUPPORT DUTIES AND RESPONSIBILITIES

• Additional duties to be identified as needed

ESSENTIAL SKILLS

• Highly motivated, self-starter with the ability to work independently to drive new business development and profitability
• Excellent communication, problem solving & customer service skills
• Demonstrates a strong willingness to grow technical competency
• Highly organized and detail-oriented
• Critical thinker capable of analyzing issues, forming opinions, and recommending improvements – whether in customer interactions, within sales team, or across departments.
• Strong time management skills with the ability to adapt priorities based on urgency
• Consistently represent the company in a professional manner, including appropriate attire, punctuality and presentation materials
• Proficient in Microsoft Office, CRM systems and of the use of devices such as laptops, iPad and iPhones
• Willingness to learn new computer applications relevant to the role (ie, Power BI, PowerApps, Excel)
• Utilizes LinkedIn and other online tools to monitor competitive intelligence, industry trends and prospective accounts

WORK ENVIRONMENT

The Account Manager must be able to travel within territory more than 80% of the time to visit customer locations. Travel may be conducted independently or in coordination with other Account Managers or Sales Leadership. During travel, the Account Manager is expected to utilize downtime effectively to respond to customer inquiries, complete CRM and reporting tasks, and schedule future meetings.

Remote office time may include researching prospective accounts, gathering information on products and applications, and completing training modules. Additional responsibilities include developing proposals for new business, performing account maintenance, and handling administrative tasks. Microsoft Teams is used for most routine meetings. Occasional overnight travel may be required for meetings and training.

Our Company's Mentoring Program is designed to support new employees from onboarding through the achievement of various industry certifications. The program emphasizes professional development and enhancement of technical expertise.

PHYSICAL DEMAND

While performing the duties of this job, the employee is regularly required to lift and/or move up to 50 pounds frequently. The employee is frequently required to stand, walk and sit. The employee is regularly required to drive an automobile to customer locations.

REQUIREMENTS

• Internet and E-Mail Proficiency
• Proficient with Microsoft Office programs
• Excellent communication, problem solving, & customer service skills
• Ability to read, write, and speak using English
• Must be highly organized with excellent time management skills
• Must be able to prioritize tasks, multi-task, and work well under pressure
• Must have a clean driving record, current driver’s license and vehicle insurance
• Must be able to walk, stand, lift, crawl, sit, kneel, climb, grasp, reach and drive
• Must be able to speak, read, write and hear English
• This position requires operation of a personal vehicle and auto insurance

Qualifications:

• Bachelor’s Degree preferred
• 3 or more years of Outside Sales experience
• 1 or more years of Industrial Sales experience
• Experience with consultative selling/solution selling
• Proven ability to meet or exceed sales goals

ATTENDANCE

Compliance with general company standards is required.

FLSA STATUS

Exempt

SALARY/ COMPENSATION

First-year guaranteed compensation: $60,000-$100,000

Commission is paid on your individual account portfolio, with uncapped earning potential

Work Schedule:

• Monday - Friday however, candidate should be flexible. Early morning, evening, and weekend work may be needed at times.

NOTE: Job responsibilities may change at any time, with or without prior notice. Management reserves the right to modify, add or remove duties as necessary.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Industrial/Commercial Sales: 3 years (Required)
• Outside Sale: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $60,000 - $100,000