What are the responsibilities and job description for the Renewals Account Manager position at Ericsson?
Grow with us!
- This role is a remote position and the candidate can be based (remotely or hybrid) in one of the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.
- Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.
At Ericsson Enterprise Wireless Solutions, we believe that our success is directly tied to the value our customers derive from our solutions. We seek an experienced Renewals Account Manager to join our Customer Success organization. You will partner with distributors, channel partners, customers, and internal stakeholders (e.g., Sales, Customer Success) to ensure we accomplish our renewal targets.
From this opportunity, you will get:
- A great climate and culture based on a passion for customer, partner, and company success.
- Continued investment in you, your peer group, and your team through recurring team-building activities and professional development.
- An extremely humble and hungry organization with enterprise-class processes and capabilities but a startup approach to innovation and agility.
We work smart and hard and continually have fun!
What you will do:
- Manage a portfolio of renewals by collaborating with Ericsson Enterprise Wireless Solutions team members, partners, and customers.
- Continue the transformation of our renewals processes and practices to ensure they seamlessly integrate and are easy for partners and customers.
- Create and manage the timely generation of renewal quotes, including validation, auditing, and management of all aspects of the process.
- Create and maintain accurate and timely renewals forecasts, including risk identification and mitigation.
- Coordinate with external parties and the sales team to accomplish on-time renewals, maintaining a minimum 85% retention rate (renewal/refresh).
- Identify and execute upsell opportunities, including co-termination and multi-year renewals.
The skills you bring:
Basic Qualifications:
- Minimum 2 years of service renewal experience with an emphasis on a channel (preferably networking industry and/or SaaS company).
- Expert working knowledge of the service business, including co-termination, service terms, terms, and conditions.
- Experience and knowledge in negotiating with partners and customers with a focus on value.
- Experience working with both internal and external customers in a multi-tier channel environment.
- Strong communication skills to convey complex service concepts clearly and accurately to internal and client-facing teams at all management levels.
- Proficient with analytics and associated tools (i.e., Excel, Access, Tableau, etc.).
- Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers, and Finance are key components of the job.
- Ability to work in a fast-paced environment, balancing multiple priorities.
- Results-oriented team player with strong attention to detail.
Bonus Points:
- Experience with Salesforce.com and MS Dynamics.
- Bilingual, Spanish speaking.
Application Deadline: October 6, 2025.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Remote USA - Select States
Job details: Account Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
- NATIONAL MARKET: $86,800 - $130,200
- PREMIUM MARKET: $92,800 - $139,200
Variable Compensation Plan: This role includes the opportunity for sales commissions as a part of the Ericsson Enterprise Wireless Variable Compensation Plan. Actual payouts are based on performance against sales targets and the individual incentive target. Certain eligibility and pro-ration rules may apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.
Salary : $86,800 - $130,200
