Inside Sales

Company Background

Industrial Inspection & Analysis (Kova) is looking to hire a motivated individual to fill our Inside Sales position specifically targeting prospects for our equipment inspections and certification group. As a third-party, unbiased inspection company, we service the Construction, Infrastructure, Marine, Aerospace, Defense, and Communications industries throughout Canada and the US. With a combined 160 years of experience and locations across Canada and the US, we have the opportunity to market our capabilities to businesses of all sizes.

Inside Sales Position Summary

An inside salesperson will focus on renewing work for dormant and current customers and new customer acquisition. A large portion of this position will involve the management of our certification renewal systems. This position may involves cold calling potential clients, client business referrals, and/or researching web leads. He/she will be responsible for offering and explaining to current and prospective customers/clients all services offered and providing additional presentations as needed. Additional responsibilities include account management for our rental customers. Potential candidates must be energetic, well-spoken, and eager to close sales and increase revenue.

Inside Sales Duties And Responsibilities

• Willingness to spend time with our inspectors and engineers to gain a better understanding of our business and the services we offer.
• Cross-selling IIA services to existing customers through customer networking to find prospects who would benefit from our broader offering.
• Answering client questions and follow-up calls; potentially bringing in other IIA leadership and Subject Matter Experts (SMEs) to follow-up calls.
• Cold calling; making multiple outbound calls to potential clients.
• Presenting and delivering information to potential clients; virtual meetings/presentations.
• Maintaining a list/database of prospect clients; working with sales and marketing leaders to prioritize outbound efforts.
• Researching potential leads from business directories, web searches, or digital resources.
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Maintaining database of prospective client information using Salesforce, CRM, Excel, etc.
• Tracking weekly, monthly, and quarterly performance and sales metrics.
• Building pipelines with channel partners and team members to close sales.
• Working with sales team and clients to close sales and offer support throughout the entire process.
  
  

Inside Sales Requirements And Qualifications

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience is preferred.
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
• Possesses an energetic, outgoing, and friendly demeanor.
• Self-motivated and self-directed, but flexible to adapt to changing strategies.
• Persuasive and goal oriented.
• Able to multitask, prioritize, and manage time efficiently.
• Ability to work independently or as an active member of a team.
• In-depth understanding of company services and its position in the industry.
• Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client.
• Knowledge of sales process from initiation to close.
• Eager to expand company with new sales, clients, and territories.
• Previous experience in outbound call center, inside sales experience, industry experience or related sales experience preferred.
• High school degree or equivalent.