What are the responsibilities and job description for the Customer Service Representative/Driver I position at Industrial Finishes?
Join Our Dynamic Team as a Customer Service Representative/Driver I in Warner Robins, Georgia - Where Integrity, Collaboration, and Professional Growth Thrive! We're committed to creating a supportive work environment that promotes WORK-LIFE BALANCE.
Position Overview
The Customer Service Representative/Driver I is a dynamic, customer-facing role that keeps our outside sales team running smoothly and occasionally takes the show on the road. You'll handle inquiries, process orders, manage complaints, and assist with billing, credits, and quotes, all while building lasting customer relationships. When the moment calls for it, you'll drive directly to customer sites to deliver hands-on support and tailored product solutions in person. If you're a motivated problem-solver with industry experience and a willingness to go the extra mile, this role was built for you.
Team Environment
Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.
Benefits
We offer competitive pay and an attractive benefits package that takes care of your health, financial, and personal well-being. You'll start enjoying benefits as soon as the first of the month following 30 days of employment!
- Benefits package: Medical, Dental, Vision, HSA & FSA
- 401(k) eligibility the first of the month following 90 days of employment with employer match & Profit Sharing after one full year of employment
- Accrue 2 weeks of PTO in the first year of employment and paid holidays
- Employer paid life insurance, short-term and long-term disability
- Employee Discounts
- Educational Assistance Program
Primary Responsibilities
- Process and manage customer orders, credits, billing, complaints, and UPC requests while maintaining accurate records of all interactions
- Consult with customers on products and services, resolve inquiries and issues efficiently, and escalate unresolved concerns to the appropriate teams
- Drive to customer sites and plan efficient daily routes to deliver hands-on support, product solutions, and occasional deliveries
- Manage inventory by receiving, counting, and stocking items accurately using manual or digital tracking tools
- Collaborate cross-functionally and represent Industrial Finishes professionally, reflecting the company's values in every customer and team interaction
Qualifications
Candidates should have 1-2 years of experience in a customer service support role, with a strong understanding of warehouse, supply chain, and distribution processes. A high school diploma or GED is required, with preference given to those with vocational training in Sales and Distribution or an Associate degree. The role requires excellent communication skills, with continuous speaking and hearing, as well as clear vision for daily computer tasks. Mental focus and attention to detail are essential for ensuring accuracy and effective problem-solving.
Candidates must have a clean driving record.
What's Important to Us Must Be Important to You
At Industrial Finishes, we are more than just another company. We strive for innovation and growth while maintaining a family culture rooted in Christian beliefs. Our founder's commitment to honoring the Lord is reflected in our values, which include:
- Openness and humility throughout the organization.
- Accountability and personal responsibility within teams.
- Freedom for appropriate risk-taking.
- A fierce commitment to excellence-doing it right.
- Learning from mistakes to encourage creativity.
- Integrity and consistency to build trust.
- Collaboration and holistic thinking to enhance strength.
- Courage and persistence in the face of challenges.
Industrial Finishes & Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We have much to offer and we invite you to check us out: https://industrialfinishes.com/now-hiring-2/.