What are the responsibilities and job description for the Customer Service Representative - Located in Forsyth, GA position at Public Service Communications?
Job Summary: This position serves customers by providing information regarding the Company’s service offerings and products as well as resolving customer complaints.
Primary Duties and Responsibilities:
- Interact with customers either in-person or via telephone to provide information about products and services; make suggestions about other products and services the Company offers.
- Keep up to date of product line, prices, installation time, various marketing, and promotional services.
- Open customer accounts by recording information.
- Process new service application for phone and/or internet.
- Maintain customer records by updating account information.
- Work front counter taking payments occasionally.
- Maintain records in company software billing system of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customer billing or service complaints.
- Check and respond to emails concerning service inquiries sent from the company website.
Minimum Qualifications
- High School Diploma; a minimum of two (2) years of experience in customer service.
- Excellent customer service skills.
- Strong knowledge in Microsoft Office products.
- Strong oral and written communication skills.
- Demonstrate ability to effectively manage multiple tasks and priorities at one time and consistently achieve results on a timely basis. Including, but not limited to, speaking with customers and inputting information in the computer in a professional manner.
Working Conditions
- Works in temperature controlled office environment.
- Minimal travel.
- High visibility of behavior.
- Moderate physical activity (lifting, stretching, standing).
- High activity, multiple deadlines, constant interruptions.
- Fast-paced environment with changing priorities.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $23