What are the responsibilities and job description for the Operations Program Manager position at Industrial Electric Mfg. (IEM)?
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B in annual sales and 10,000 commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Position Summary
IEM is seeking an experienced and proactive Operations Program Manager to lead and manage the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and execution of complex, custom manufacturing requests, driving cross-functional alignment from conception through sales, build, test, and quality assurance.
The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to help define, implement, and continuously improve a structured approach for handling specialized manufacturing projects.
The Operations Program Manager role will be based out of our Surrey, B.C. or Jacksonville, FL locations and will report to our Director of Planning. This position will require up to 25% international travel - a current passport is required.
Key Responsibilities
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com or view a snapshot of our benefits at https://www.iemfg.com/careers
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B in annual sales and 10,000 commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Position Summary
IEM is seeking an experienced and proactive Operations Program Manager to lead and manage the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and execution of complex, custom manufacturing requests, driving cross-functional alignment from conception through sales, build, test, and quality assurance.
The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to help define, implement, and continuously improve a structured approach for handling specialized manufacturing projects.
The Operations Program Manager role will be based out of our Surrey, B.C. or Jacksonville, FL locations and will report to our Director of Planning. This position will require up to 25% international travel - a current passport is required.
Key Responsibilities
- Project Leadership: Serve as the primary owner of assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface.
- Cross-Functional Coordination: Facilitate alignment between sales, engineering, supply chain, production, and finance to ensure smooth hand nd execution.
- Engineering Oversight: Track engineering deliverables, drawing releases, and change management to meet project milestones.
- Supply Chain & Long-Lead Materials: Monitor procurement of critical components, anticipate risks, and escalate/mitigate supply chain delays.
- Capacity & Production Planning: Coordinate with operations teams to align project demand with production capacity and resources.
- Project Tracking & Reporting: Establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers.
- Customer Interface: Act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience.
- Risk Management: Identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments.
- Process Improvement: Contribute to standardizing project management practices, tools, and templates across strategic/custom projects.
- Quality: Single point of contact for low voltage and medium voltage
- Bachelor’s degree in Mechanical or Industrial Engineering, Operations, Business Management, or a related field
- 5-10 years of experience in program management operations in a manufacturing environment
- Strong knowledge of product lifecycle processes and complex hardware manufacturing workflows
- Strong understanding of cross-functional business operations (engineering, supply chain, production, quality).
- Excellent communication, organization, and problem-solving skills
- Experience working with highly customized or made-to-order products is highly desirable
- Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
- Basic experience with ERP/MRP systems and backlog management tools
- PMP certification preferred, but not required
- Familiarity with low and medium voltage, industrial-sized equipment technologies is a strong plus
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com or view a snapshot of our benefits at https://www.iemfg.com/careers
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
