What are the responsibilities and job description for the Regional Service Manager position at Industrial Battery & Charger, Inc?
The Regional Service Manager plays a critical role in leading and managing large teams within the material handling industry, focusing on excellence in customer support, field service and technical service initiatives. This position emphasizes optimizing service operations, fostering strong client relationships and driving team performance to align with company objectives. The role also involves frequent travel to service sites and client locations as needed to ensure operational success.
Responsibilities
- Lead, develop, and manage teams of more than 15 members to deliver exceptional service quality
- Oversee day-to-day service operations ensuring efficiency, customer satisfaction, and technical service excellence
- Build and maintain strong client relationships in the material handling sector
- Manage budgets and allocate resources effectively to achieve operational targets
- Monitor team performance and implement improvements using data analysis and feedback
- Travel as needed to service sites and client locations to support team and operational goals
Preferred Qualifications
- 2 years of experience in service management roles
- Proficiency with CRM systems
- Proven leadership and team management skills
- Strong communication capabilities for internal coordination and client interaction
- Effective problem-solving skills within a technical service enviornment
- Experience with data analysis and resource allocation to optimize service operations
This is an opportunity to represent industry-leading power solutions in a growing market focused on reliability, resiliency, and critical infrastructure support. You'll work with established customers while helping expand the company's presence across key industries that rely on uninterrupted power.
Salary : $60,000 - $90,000