Breakfast Attendant

Job Title:              Breakfast Attendant                                                                       Hotel Department:  Food & Beverage

Reports to:         Food & Beverage Manager                                                          FLSA: Non Exempt

Job Objective:  Present a warm, friendly demeanor to welcome guests to breakfast. Assists guests with breakfast and ensure breakfast is fully supplied with food.  Answer guests’ questions in a friendly, professional, and efficient manner.

Key Areas of Responsibility:

Efficiently greet guests and escort them to a table in a prompt, friendly manner.

Ensure the tables are cleared promptly so no guest is kept waiting.

To ensure that company standards and procedures are applied.

Specific Duties:

• Have a good understanding of all of the hotels operating procedures;
• Greets guests and informs them of the breakfast options;
• Treat guests in a manner to ensure their complete satisfaction;
• Observes tables and keep track of clean, dirty and occupied tables;
• Cleans, organizes and stocks breakfast area;
• Interacts with guests in and as they leave the restaurant to ensure positive dining experience;
• Fill to go orders, if applicable;
• Handle guest complaints effectively;
• Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associates;
• Team work;
• Must wear uniform and nametag;
• Must follow all policies and emergency procedures of the hotel;
• Must maintain personal cleanliness.
• Willing to work flexible hours.
• Excellent communication skills (verbally interacts with management, servers, team members and guests);
• Must be able to read, write and perform basic math;
• Organizational skills.
• Multi-task oriented.
• Knowledge of workplace and kitchen safety procedures.
• Other Duties and Responsibilities as may be designated

Education/Experience:  High school or equivalent.  Prior restaurant/hotel experience desired.

Physical Demands:

Must be able to lift up to 40lbs;

100% -- Stands during entire shift;

75% -- Reaches, bends, and stoops frequently;

50% -- Verbally communicates with quests;

Hazards may include, but are not limited to, slipping and tripping.

Frequent washing of hands.

Work Environment: Interacting with co-workers, customers, working with cleaning chemicals and vacuum cleaners/brooms.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown staff associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

I have read and agree to comply with the above job descriptions.

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