Product Quality Engineer - RMA

Hello,

Hope you are doing great!

We are currently looking for the position of Product Quality Engineer - RMA Failure Analysis and the job location is Santa Clara, CA (Day 1 Onsite).

Job Description:

This role requires 65% Python development and 35% hardware Failure Analysis

Experience:: 5 to 10 years

Software Skills

Linux : Command-Line Proficiency, Log Analysis & Debugging, Scripting and Automation

System Administration & Troubleshooting: Ability to SSH into servers, view and analyze system logs, manage user permissions, and perform basic troubleshooting of network connectivity and services.

Proficiency in writing scripts to automate test cases, data collection, and routine tasks, particularly using Bash

Python : Proficiency in Python scripting to automate manual tasks, analyze logs, and debug software.

Management & Remote Debugging Protocols ( IPMI, SSH etc.)

Hardware Skills

Board-Level Troubleshooting: Hands-on experience with PCB assembly, probing components, and checking electrical and power currents.

Diagnostic Tools: Proficiency in using laboratory equipment such as oscilloscopes, logic analyzers, and multi-meters to debug complex hardware issues.

Architectural Knowledge: Strong understanding of modern server architectures (GPU/CPU systems, Memory, Liquid Cooling Systems).

Knowledge of standard communication protocols ( I2C , UART , JTAG, SPI, PCIe)

Skills Required

• Linux programming

• Python script development

• Bash:: good to have

Experience in Server boards or motherboard

Key responsibilities

Run RMA intake/triage: capture symptoms/configuration, ensure traceability (serial/lot/date-code), prioritize by severity, and meet turnaround SLAs.

Perform debug failure analysis at rack/server/board/GPU module level: reproduce issues, isolate root cause across power/clock/reset/PCIe, thermals, firmware/BIOS/BMC, and driver interactions; generate clear FA reports.

Lead RCA/CAPA using structured methods (8D/5-Whys): containment, corrective and preventive actions; drive fix validation and closure.

Analyze return and defect trends (top offenders, correlation by lot/vendor/assembly line), publish metrics, and recommend design/process/test improvements.

Coordinate with manufacturing/test, NPI, supplier quality, and reliability teams on yield issues, incoming quality, and systemic escapes.

Qualifications

BS/MS in EE/CE (preferred) or related; equivalent experience considered.

Hands-on experience debugging server platforms and GPU modules (PCIe, power delivery/VRs, high-speed IO, thermals).

Familiarity with RMA/quality workflows and tools (issue tracking, reporting/dashboards).

Strong documentation and cross-functional communication; able to drive issues to closure under time pressure.

Thanks & Regards

Somesh Gupta