What are the responsibilities and job description for the Regional Leasing Consultant position at Indus Communities?
Description
Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 39 apartment complexes in the Houston area. We specialize in Class B & C property space, with approximately 10,600 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities.
Job Summary
The Regional Leasing Consultant assists with finding new residents for our residential Communities across an assigned region. They handle the preparation, negotiation and executing of lease documents and provide excellent customer service for existing residents. They are equipped to lease regardless of their physical location by effectively utilizing their team members, technology, the Internet, Socials, email, phone communication, and our management platform, RealPage, to engage with, sell to, and provide exceptional customer service for residents and prospects alike. Their responsibilities include showing apartments to prospects, leasing apartments to qualified applicants, and renewing leases for current residents. Additionally, they assist the manager with tasks such as executing make-readies, collecting rent, and addressing other property-related matters, as well as providing leasing support to other properties when necessary. They proactively focus on contacting current residents nearing the end of their lease terms, negotiate lease renewals, retain existing residents, and ensure smooth transitions to new lease agreement. This position reports directly to an assigned Regional Manager, with a secondary reporting line to a Property Manager based on community support.
Minimum Qualifications
Education: High School diploma or GED
Experience: Minimum two (2) years of leasing experience in the multifamily industry and sales
License/Certification(s): Valid state driver’s license
Knowledge/Skills/Abilities
Principal Responsibilities:
Generates and manages prospective resident leads, ensuring accurate and detailed records by inputting the relevant information into the property management software, Real Page.
Engage with all prospective residents daily through phone calls, personalized letters, text messaging, and emails to ensure prompt follow-up and consistent lead management.
Transforms potential phone, email, or text prospects into scheduled appointments for community tours.
Screens prospective residents to ensure they meet rental eligibility requirements, assist with completing their applications, and verify application documentation.
Utilizes strong sales skills to close qualified prospects and secure applications that lead to lease agreements, supporting occupancy and revenue goals.
Inspect apartment homes prior to move-in/out and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the Maintenance team in compliance with all company procedures.
Monitors resident renewal trends and proactively contacts resident approaching lease expiration to drive renewals, retention, and revenue growth.
Develops and manages promotions and discounts, advertises available units, conducts property tours, and supports corporate outreach and marketing initiatives across multiple sites.
Collaborate with the property manager and team members to support occupancy performance, resident retention strategies and community revenue goals.
Examine property conditions regularly and reports maintenance or operational concerns that may impact resident satisfaction or leasing performance.
Organizes and partakes in community engagement efforts that support resident retention and community satisfaction, with a focus on measurable impact.
Provides assistance to other properties with revenue generation tasks as needed.
Performs other duties as assigned.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 39 apartment complexes in the Houston area. We specialize in Class B & C property space, with approximately 10,600 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities.
Job Summary
The Regional Leasing Consultant assists with finding new residents for our residential Communities across an assigned region. They handle the preparation, negotiation and executing of lease documents and provide excellent customer service for existing residents. They are equipped to lease regardless of their physical location by effectively utilizing their team members, technology, the Internet, Socials, email, phone communication, and our management platform, RealPage, to engage with, sell to, and provide exceptional customer service for residents and prospects alike. Their responsibilities include showing apartments to prospects, leasing apartments to qualified applicants, and renewing leases for current residents. Additionally, they assist the manager with tasks such as executing make-readies, collecting rent, and addressing other property-related matters, as well as providing leasing support to other properties when necessary. They proactively focus on contacting current residents nearing the end of their lease terms, negotiate lease renewals, retain existing residents, and ensure smooth transitions to new lease agreement. This position reports directly to an assigned Regional Manager, with a secondary reporting line to a Property Manager based on community support.
Minimum Qualifications
Education: High School diploma or GED
Experience: Minimum two (2) years of leasing experience in the multifamily industry and sales
License/Certification(s): Valid state driver’s license
Knowledge/Skills/Abilities
- Ability to read, speak and write in English and Spanish fluently.
- Ability to be well organized; able to meet targets and deadlines.
- Ability to communicate effectively and professionally while contributing positively to a team.
- Ability to travel independently to local Indus communities in the SW Houston and Spring Branch areas.
- Exhibits tact and professionalism while utilizing strong customer service and effective sales skills.
- Exhibits excellent interpersonal skills and successfully collaborates with teams across various locations.
- Demonstrates exceptional administrative skills with attention to detail.
- Demonstrates initiative by willingly taking on extra tasks or projects beyond their core responsibilities.
- Demonstrates ability to identify issues and propose solutions independently, while acting without waiting for instructions when necessary.
- Possesses a basic understanding of multifamily financial and budget processes.
- Ability to learn and adapt to new technology.
- Demonstrates proficiency with computer technology and working knowledge of Word, Excel, PowerPoint, Outlook and BI dashboards.
Principal Responsibilities:
Generates and manages prospective resident leads, ensuring accurate and detailed records by inputting the relevant information into the property management software, Real Page.
Engage with all prospective residents daily through phone calls, personalized letters, text messaging, and emails to ensure prompt follow-up and consistent lead management.
Transforms potential phone, email, or text prospects into scheduled appointments for community tours.
Screens prospective residents to ensure they meet rental eligibility requirements, assist with completing their applications, and verify application documentation.
Utilizes strong sales skills to close qualified prospects and secure applications that lead to lease agreements, supporting occupancy and revenue goals.
Inspect apartment homes prior to move-in/out and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the Maintenance team in compliance with all company procedures.
Monitors resident renewal trends and proactively contacts resident approaching lease expiration to drive renewals, retention, and revenue growth.
Develops and manages promotions and discounts, advertises available units, conducts property tours, and supports corporate outreach and marketing initiatives across multiple sites.
Collaborate with the property manager and team members to support occupancy performance, resident retention strategies and community revenue goals.
Examine property conditions regularly and reports maintenance or operational concerns that may impact resident satisfaction or leasing performance.
Organizes and partakes in community engagement efforts that support resident retention and community satisfaction, with a focus on measurable impact.
Provides assistance to other properties with revenue generation tasks as needed.
Performs other duties as assigned.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.