What are the responsibilities and job description for the Information Technology Support Specialist position at Indotronix International Corporation?
Job Title: Help Desk Specialist
Location: Montgomery, AL
Duration: Long-Term Contract
Security Clearance: Active SECRET clearance
Job Overview:
We are seeking an experienced Help Desk Specialist to provide both phone and in-person technical support to end users.
This role involves assisting with email systems, directory services, standard Windows desktop applications, and custom applications developed under this contract and its predecessors.
Key Responsibilities:
Deliver responsive technical support via phone and in person
Troubleshoot issues related to email, directories, and Windows-based desktop applications
Support and maintain internally developed applications
Diagnose and resolve hardware and software issues efficiently
Ensure a high level of customer service and user satisfaction