What are the responsibilities and job description for the Collections Specialist position at Indotronix International Corp?
Indotronix is seeking a Collections Specialist in Columbus, OH, for our Direct client
Job Title: Collections Specialist
Location: Columbus, OH
Duration: 12 Months
Description:
Job Summary:
Within the collections team, this position will be responsible for the day-to-day collections activities on our Residential and Commercial accounts.
Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses.
Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.
ESSENTIAL FUNCTIONS:
•Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.
•Recommends accounts that are to be returned to utility supply or placement with third-party collection firms after all collection efforts have been exhausted.
•Learn, document, and monitor procedures, policies, applicable regulations, and operating practices associated with collections of customer past due accounts.
•Maintain daily, weekly, and monthly reporting associated with collections.
•Work with customers and customer service employees to resolve collection-related issues.
Education:
Bachelor’s degree preferred.
Experience:
Minimum 3 years of collections experience required.
Experience in the Utilities industry preferred.
OTHER REQUIREMENTS:
•Working knowledge of collection processes, policies, analysis, practices, and systems
• Results-oriented with strong negotiation skills
•Strong communication abilities (verbal and written) and the ability to understand and effectively follow verbal and written instructions
• Process-driven; emphasis on continuous improvement
•Solid knowledge of all MS Office applications, with advanced knowledge and experience with Excel
•Working knowledge and experience with MS Access or SQL is a plus
•Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.
•Displays confidence in ability and performance on the subject and role, exudes subject matter expertise.
•Able to bear high levels of responsibility: making decisions, being accountable.
•Communicates honestly, openly, and consistently.
•Shares information appropriately and involves the customer in solving problems.
•Able to evaluate information quickly, identify key issues, and formulate conclusions based on sound, practical judgment, experience, and common sense.
•Proactive thinking.
•Ability to foresee outcomes and plan against possible shortcomings.
•Understand the strategic business drivers and be able to map market trends.
•Excellent communication skills – written, spoken, presentation, and listening, with the ability to explain and interpret complex issues clearly, mindful of the audience.
•Well organized; ability to prioritize, plan proactively, and execute properly while managing conflicting priorities and multitasking effectively.
•Innovative and resourceful.
•Effective and comfortable in a dynamic/in-flight/fast-paced work environment.
•Acts with a sense of urgency.
•Ability to handle stress in a professional and productive manner.
PHYSICAL DEMAND:
Sedentary
Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.
We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.
Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"
Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.
Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers
Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.
Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.
Salary : $20 - $23