What are the responsibilities and job description for the Customer Service Ambassador position at Individual FoodService?
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Individual FoodService.
About the Role
This is an exciting opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering exceptional customer service.
Key Responsibilities
- Collaborate with the sales team to provide customers with service as outlined in our policies and procedures.
- Address customer issues and ensure effective and long-term problem resolution.
Some specific tasks may include:
- Providing timely and accurate information to incoming customer order status and product knowledge requests.
- Processing customer orders/changes according to established department policies and procedures.
- Processing customer returns according to established department policies and procedures.
- Working closely with the Credit Department to resolve disputed credit items.
- High volume of order entry.
- Providing timely feedback to the company regarding service failures or customer concerns.
- Ability to provide information to supervisors, co-workers, by telephone, in written form, email, or in person.
- Resolving conflicts and negotiating with others.
- Ability to fix problems or suggest solutions.
- Ability to provide information that helps customers make purchasing decisions, by pointing out a product or service that would fulfill a customer's needs.
- Use computers, telephones, and other technology extensively.
- Ability to provide assistance to other staff members to resolve specific problems.
- Ability to maintain call volume and ensures that customers do not have to wait on hold for extended periods of time.
