What are the responsibilities and job description for the Negotiation Specialist position at Indigo Billing?
Company Description Indigo Billing is a team of experienced professionals specializing in billing services for the mental and behavioral health industry. The organization focuses on reducing administrative stress for providers by managing the full billing cycle, from initial Verification of Benefits (VOB) through final insurance payment. Indigo Billing is committed to efficient, adaptable work that upholds ethical standards at every stage of the process. The company’s services are designed to be reliable, transparent, and aligned with the needs of healthcare practices, making it a trusted partner for mental and behavioral health providers.
Role Description The Negotiation Specialist is a full-time, hybrid role based in Costa Mesa, CA, with the flexibility to perform some work from home. This position is responsible for negotiating with insurance companies and payers to secure optimal reimbursement outcomes for mental and behavioral health providers. Day-to-day responsibilities include reviewing claims and accounts, analyzing underpayments or denials, and preparing negotiation strategies that align with payer policies and contractual terms. The Negotiation Specialist will communicate regularly with insurance representatives, document negotiation activities, and track results to ensure timely resolution and accurate payments. This role also collaborates with internal billing and client service teams to share insights, improve processes, and support providers with clear, professional communication regarding billing and reimbursement matters.
Qualifications
- Strong negotiation and conflict-resolution skills, with the ability to advocate effectively for clients in reimbursement discussions.
- Ability to interpret insurance policies, EOBs, payer contracts, and billing regulations.
- Excellent written and verbal communication skills for interacting with payers, providers, and internal teams.
- High attention to detail, analytical thinking, and proficiency with billing software and spreadsheets.
- Demonstrated organizational and time-management skills to handle multiple accounts and deadlines.
- Comfort working in a hybrid environment, collaborating onsite in Costa Mesa, CA and remotely as needed.
- Prior experience in insurance follow-up, claims appeals, or collections is highly beneficial, but not required.
- Commitment to ethical practices, confidentiality, and professionalism in handling sensitive health and financial information.