Senior CPE Systems Administrator

Description

General Description: Senior CPE Systems Administrator position will work directly within the CPE systems administrator work team to exceed customer satisfaction related to 911 services provided to the PSAP. The Senior CPE Systems Administrator will be the escalation point for the CPE Systems Administrators team. The position will manage day to day activities of the CPE Systems Administrators team which will include assigning tickets and projects to team members along with working closely with the NSOC, Field Service Managers, Project Managers and Director of PSAP Services to complete tasks. This position will require on-call and after hours support as scheduled or needed by the company.

When someone calls 9-1-1, the technology has to work. We make sure it does.

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

When you join INDIGITAL, you join a driven and accountable team where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Responsibilities and essential job functions include, but are not limited to the following:

Works collaboratively with stakeholders and members of the CPE Systems Administrators team to maintain, install, setup, troubleshoot, upgrade and/or manage the Company’s software, hardware, networks, and systems serving PSAP customers.

Other Duties And Responsibilities

• Ability to diagnose and resolve problems quickly
• Ability to communicate with a variety of interdisciplinary teams and users
• Desire to work as a team environment that operates by providing exceptional customer service, support, and demonstrated ability to pay attention to detail
• Must be able to communicate with and/or disseminate information and details to employee and/or groups as required in the course of your duties and responsibilities
• May require travel to customer sites
  
  

Knowledge & Skills

• Proven track record in working together with both people and processes
• Must be organized, detail oriented and possess a strong work ethic
• Ability to communicate effectively verbally and in writing
• Must be able to quickly learn and understand new processes
• Ability to define problems, collect data, establish facts & implement corrective actions
• Excellent attention to detail, organization, and time management skills, with the ability to take the initiative to perform effectively within a fast-paced, high-volume/changing environment, with emphasis on accuracy and timeliness
• Deliver effective oral and written communication skills; and possess an ability to make recommendations to effectively resolve problems or issues
• Knowledge of Asterisks PBX, SIP, Vesta 911, Solacom 911, MEVO, equipment installation, 3rd party CPE integration, and INDIGITAL NGCS services administration.
  
  

Other Requirements

• Maintain a valid driver’s license
• Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communication device(s), on an as needed basis
• In instances when you cannot be available, you will need to make arrangements for someone else to cover your responsibilities and ensure that your manager has been advised of the circumstances.
• Attend meetings and planning discussions which may potentially be scheduled outside regular working hours
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance, wear appropriate attire and safety equipment (as needed), with no visible tattoos or piercings
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities
• INDIGITAL is a 100% certified drug and substance free workplace, participation and compliance with the Company’s Drug Testing policy is mandatory
  
  

Requirements

Experience:

• At least 3-5 years of experience within a telecom, government, and/or Corporate environment working as a Network/Systems Engineer, preferred
  
  

Education & Certification Requirements

• Expected to complete training in SIP, Asterisks, Vesta, Solacom, and other systems as defined by the company’s needs.
  
  

To perform the functions and responsibilities associated with the Senior CPE Systems Administrator position successfully, the selected candidate must be willing and able to perform each essential duty and/or responsibility with a satisfactory level of proficiency. The details provided are representative, but do not provide an all-inclusive list of the knowledge, skill, and ability required.

Benefits & Compensation Highlights

• We offer competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
• Technology Allowance — monthly stipend for internet and phone
  
  

Equal Employment Opportunity

INDIGITAL and its affiliate companies consider applicants on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Hiring and employment is contingent on eligibility to legally work in the United States.