911 Systems Engineer, South Region (FL, GA, SC)

Description

General Description: INdigital is seeking a technically skilled and self-motivated Sales Engineer to support the design, implementation, and support of Next Generation Core Services (NGCS), network infrastructure, and call handling solutions. This position requires a balance of technical expertise, creative problem-solving, and strong interpersonal skills to successfully deliver high-impact solutions for our customers and internal stakeholders.

The selected candidate will join a high-performing team known for delivering exceptional service and driving customer satisfaction across the public safety communications industry. The role involves both strategic planning and hands-on execution, requiring travel to customer sites and corporate/general offices as needed.

Responsibilities and essential job functions include, but are not limited to, the following:

• Design NGCS, networking, and call handling systems tailored to client needs.
• Serve as a technical resource in pre-sales activities, working closely with account teams to develop and present effective solutions.
• Coordinate and manage complex projects, ensuring timelines, milestones, and quality standards are met.
• Provide technical support, maintenance, upgrades, and issue resolution—both remotely and on-site.
• Assist and collaborate with internal teams (engineering, product, support, and sales) to ensure seamless delivery of solutions.
• Exercise sound judgment and exceptional decision-making to solve problems and drive project success.
• Apply a high degree of creativity to adapt and tailor solutions for diverse client environments.
• Contribute to team goals while taking initiative on individual responsibilities and innovation efforts.
• Document technical processes, best practices, and solution configurations.
• Engage in continuous learning, training, and professional development to stay ahead of industry trends and company offerings.
• Ability to interface and assist the PMO representative.
• Develop knowledge of Cisco and Fortinet environments
• Develop knowledge of infield VPN connections
• Develop knowledge of SBC and voice operations
• Develop SIP expertise
• Develop knowledge of Asterisk and similar VOIP systems
• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, telephony, and other internal database systems/flows, and computer-related technologies
• Differentiate functional issues from technical issues, and work within a team environment to effectively resolve customer issues
• Support network equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
• Other duties as assigned
  
  

Knowledge & Skills

• Must be organized, detail-oriented, and possess a strong work ethic
• Ability to communicate effectively verbally and in writing
• Critical thinking and issue resolution
• Must be able to learn and understand new processes quickly
• Ability to define problems, collect data, establish facts & implement corrective actions
• Excellent attention to detail, organization, and time management skills, with the ability to take the initiative to perform effectively within a fast-paced, high-volume/changing environment, with emphasis on accuracy and timeliness
• Deliver effective oral and written communication skills, and possess an ability to make recommendations to resolve problems or issues effectively
• Knowledge of Google Suite, MS Office products (Word, Outlook, Excel, PowerPoint), and other related software systems
  
  

Compensation & Benefits

• Salary range: starting at $70,000/year (commensurate with experience)
• Health, dental, and vision insurance
• Unlimited Paid time off Policy
• 401k Profit Sharing Match
• Training and professional development support
  
  

Why INdigital?

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

Our home base is Fort Wayne, Indiana, but our distributed team of 150 spans the country based on role. When you join INDIGITAL, you join a driven and accountable team, where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Requirements

Other Requirements:

• Maintain a valid driver’s license.
• Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communications device(s) as needed.
• In instances when you cannot be available, you will need to make arrangements for someone else to cover your responsibilities and ensure that your manager has been advised of the circumstances.
• Attend meetings and planning discussions that may be scheduled outside regular working hours.
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance; wear appropriate attire and safety equipment (as needed)
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities.
• INdigital is a 100% certified drug and substance-free workplace; participation and compliance with the company’s Drug Testing policy are mandatory.
  
  

Experience

• Experience within a telecom, government, and Corporate environment working with telecom and IT infrastructures would be helpful in developing the skills needed for this role.
  
  

Education & Certification Requirements

• A Bachelor’s Degree in Business Administration, Computer Science, Information Technology or a related field is preferred but not required.
  
  

To perform the functions and responsibilities associated with the position successfully, the selected candidate must be willing and able to perform each essential duty and responsibility satisfactorily. The details are representative but do not provide an all-inclusive list of the required knowledge, skill, and ability.

Equal Employment Opportunity

INdigital and its affiliate companies consider applicants based on qualifications without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Hiring and employment are contingent on legal eligibility to work in the United States.