911 Sales Engineer, South Region (FL, GA, SC)

Description

INdigital is seeking a technically skilled Sales Engineer with direct, hands-on experience in Next Generation 9-1-1 (NG911) systems and call handling solutions. This is not a general networking role — the ideal candidate understands the public safety communications ecosystem and can engage credibly with PSAP directors, 911 coordinators, and technical staff from day one.

You will support the full solution lifecycle: pre-sales design, implementation, and ongoing customer support — serving as the technical authority for our Next Generation Core Services (NGCS) and call handling portfolio.

What You'll Do

• Design and present NG911, NGCS, and call handling solutions tailored to PSAP and public safety agency requirements
• Serve as the primary technical resource in pre-sales engagements — owning the solution design and technical narrative
• Manage complex project delivery, ensuring milestones, quality standards, and customer expectations are met
• Provide remote and on-site technical support, upgrades, and issue resolution
• Collaborate with sales, engineering, product, and support teams to ensure seamless solution delivery
• Document configurations, technical processes, and best practices
  
  

Required Qualifications

• Demonstrated experience with NG911 / Next Generation Core Services (NGCS) — this is a hard requirement
• Hands-on experience with public safety call handling systems (e.g., Zetron, Motorola VESTA, Carbyne, or similar platforms)
• Understanding of ESInet architecture, i3 standards, and PSAP infrastructure
• Experience with SIP, SBCs, and VoIP systems in a production environment
• Strong pre-sales skills: ability to translate complex technical solutions into compelling customer presentations
• Willingness to travel to customer sites as needed
  
  

Preferred Qualifications

• Experience with Cisco and/or Fortinet network environments as they relate to public safety deployments
• Familiarity with Asterisk or similar open-source VoIP platforms
• NENA i3 or related public safety communications certifications
• Prior experience working with or selling to PSAPs, counties, or state 911 authorities
  
  

Who You Are

• A self-starter who thrives in a fast-paced, customer-facing environment
• Technically credible with public safety stakeholders — you've been in a PSAP and know what dispatchers and 911 coordinators care about
• Equally comfortable in a sales meeting and a technical deep-dive
• Organized, detail-oriented, and capable of managing multiple complex projects simultaneously
  
  

If your background is primarily in enterprise networking or IT infrastructure without specific NG911 or public safety call handling experience, this role is likely not the right fit.

Benefits & Compensation Highlights

• We offer competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
• Technology Allowance — monthly stipend for internet and phone
  
  

Why INdigital?

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

Our home base is Fort Wayne, Indiana, but our distributed team of 150 spans the country based on role. When you join INDIGITAL, you join a driven and accountable team, where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Requirements

Other Requirements:

• Maintain a valid driver’s license.
• Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communications device(s) as needed.
• In instances when you cannot be available, you will need to make arrangements for someone else to cover your responsibilities and ensure that your manager has been advised of the circumstances.
• Attend meetings and planning discussions that may be scheduled outside regular working hours.
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance; wear appropriate attire and safety equipment (as needed)
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities.
• INdigital is a 100% certified drug and substance-free workplace; participation and compliance with the company’s Drug Testing policy are mandatory.
  
  

Experience

• Experience within a telecom, government, and Corporate environment working with telecom and IT infrastructures would be helpful in developing the skills needed for this role.
  
  

Education & Certification Requirements

• A Bachelor’s Degree in Business Administration, Computer Science, Information Technology or a related field is preferred but not required.
  
  

To perform the functions and responsibilities associated with the position successfully, the selected candidate must be willing and able to perform each essential duty and responsibility satisfactorily. The details are representative but do not provide an all-inclusive list of the required knowledge, skill, and ability.

Equal Employment Opportunity

INdigital and its affiliate companies consider applicants based on qualifications without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Hiring and employment are contingent on legal eligibility to work in the United States.