What are the responsibilities and job description for the Business Operations Assistant position at Indianapolis Indians?
Business Operations Assistant
Reports to: Director of Business Operations
Location: Indianapolis, IN
Status: Internship, Exempt
Dates: February 4, 2026 - September 30, 2026
Hours: 40 hours per week in addition to all Indians home games and public events
Pay: $1,750 monthly stipend
Position Summary
Provide a high level of support for Business Operations Manager, Business Intelligence Analysis, Director of Business Systems, and others in the Operations/Facilities departments.
Responsibilities
- Prepare and record cash and credit card deposits; take deposits to bank
- Count daily tickets, merchandise, concourse entertainment, and parking receipts
- Using accounting software to assist with various accounts payable/receivable tasks
- Update financial spreadsheets to track specific revenue and expenses, and assist with financial comparisons
- Assist with filing invoices and mailing payments
- Assist in the preparation for each game – set up gates and prepare money bags
- Assist in game operations throughout the game and postgame - Supervising ticket takers, obtaining actual attendance, collecting ticket scanners, plaza games, tables, etc.
- Provide support for data entry and spreadsheet management.
- Mine ticketing, CRM, and data analytic software to identify sales trends and provide insights for fan engagement and lead generation.
- Assist with individual tracking assignments related to achieving sales goals and containing expenses within the annual budget.
- Help create data models to be used in short term and long-term planning/strategy.
- Assist Field Operations with field maintenance - pulling tarp, clearing fireworks, etc.
- Assist marketing department with distributing materials around the community as needed
- Game day shuttle and front desk shifts in season, as assigned, on a rotating schedule.
- Assist with public and private stadium events, as needed, including the Victory Field Classic, City/County Championships, IHSAA State Finals, etc.
- Other duties as assigned
Minimum Qualifications
Currently enrolled in a college/university as a Junior or higher or obtained a degree or equivalent
Previous experience in a sports environment strongly preferred. Ability to work nights, weekends and holidays as required.
Skills & Abilities
- Honesty/confidentiality and strong attention to detail & accuracy
- Accounting software knowledge ideal
- Excellent written and verbal communication skills
- Ability to multitask and meet deadlines in a stressful environment
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Ingenuity to take on or create new projects
- Ability to work up to 14 hours per day and up to 85 hours per week (in-season)
About the Indianapolis Indians
The Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends, and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past 14 seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.
The Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends, and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past 14 seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.
Equal Opportunity Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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