What are the responsibilities and job description for the Manager of Consumer Sales position at Indianapolis Colts?
The Indianapolis Colts are seeking a Manager of Consumer Sales who will be responsible for recruiting, hiring, training, and developing a Consumer Sales Team to achieve revenue goals while building a strong sales & service culture. This role collaborates with leadership to oversee day-to-day sales operations, performance management, and professional development, ensuring the team consistently delivers exceptional customer experience and meets organizational objectives.
HIRING MANAGER
Director of Ticket Sales
DIRECT REPORTS
Consumer Sales Representatives
GENERAL RESPONSIBILITITY
Team Leadership & Development:
- Recruit, hire, train, and develop Consumer Sales Representatives
- Set clear expectations and performance standards for activity, productivity, revenue & service
- Conduct regular one-on-ones, call coaching sessions, and performance reviews and follow up with appropriate feedback and direction for development
- Foster a positive, inclusive, and competitive sales & service culture focused on growth and accountability
Strategy:
- Establish and manage individual and team sales & service goals
- Monitor daily activity metrics (calls, emails, appointments) and conversion rates
- Collaborate with leadership on sales initiatives, promotions, contests, and campaigns
- Lead regular staff meetings and facilitate discussion and sharing of ideas related to growing revenue and professional development of the team
- Collaboration with other leaders to develop call campaigns, and opportunities for new sales
Process & Execution:
- Oversee Pipeline Management, CRM usage, and sales reporting
- Ensure consistent execution of sales processes and best practices
- Develop and implement weekly training programs focused on consultative selling and objection handling
- Maintain strong cross-departmental communication
- Assist with Ticket Sales events, programs and initiatives
QUALIFICATIONS
- Minimum of three (3) years of experience in ticket sales with collegiate and/or professional sports team
- Background in high-volume outbound sales environment
- Superior communication skills, collaborative with strong leadership and interpersonal skills
- Strong understanding of CRM systems
- Results oriented leader with proven ability to motivate people and maximize revenue
- Proven track record in ticket sales
- Willingness and ability to work long hours, including holidays and weekends as required
Responsibilities and qualifications may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.