Front Desk and Testing Assistant

Summary of Position: The Front Desk & Testing Assistant supports the daily operations of the Center for Student Success by welcoming students and guests, managing front-desk tasks, assisting with student check-ins, and helping administer testing services. This role ensures a smooth, friendly, and supportive environment for students seeking assistance. A strong Christian commitment consistent with IWU’s Community Lifestyle Statement is required including agreement with the beliefs and practices of the Wesleyan Church.

Duties and Responsibilities

• Coordinate daily front-desk operations, including greeting guests and managing schedules
• Deescalate crisis and support students in crisis until the Dean or a Counselor arrives
• Assist students with paperwork and applications for services offered through the Center
• Assist in the proctoring of paper and computer based tests
• Maintain a welcoming, organized, and clean reception area

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High school diploma required

Experience

• Two (2) years of experience in office or reception operations preferred

Required Skills

• Ability to maintain confidentiality and handle sensitive information
• Ability to assess students in crisis and determine when to escalate support to the Dean or a counselor
• Strong verbal and written communication skills
• Proficient with Microsoft Office Suite
• Willingness to learn new software and campus systems
• Ability to work well with college students and create a positive front-desk experience

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.