Application Administrator, Shared Services

FINANCE ADMINISTRATION & BUDGE (BL-BAP-IUBLA)

The Application Administrator Shared Services provides functional administration and operational support for the shared services application. This role

Department-Specific Responsibilities

• Supports daily system operations, manages user access and participation, maintains application configuration, documents processes, and assists with issue resolution and system improvements.
• Works closely with developers, stakeholders, and users to help ensure the application operates reliably and effectively supports organizational and operational needs.
• Administers and supports the shared services application to ensure reliable system performance and effective day-to-day operations.
• Serves as a primary point of contact for application support, providing guidance, troubleshooting, and issue triage for users.
• Coordinates user access, organizational participation, and related administrative processes within the application.
• Maintains application configuration, including workflows, forms, subtasks, and other functional components.
• Collaborates with stakeholders to gather and synthesize key information, identify operational needs, and translate those needs into effective application solutions and process improvements.
• Assists with planning, testing, implementation, and documentation of application updates, enhancements, and system changes.
• Monitors application performance and helps identify, document, and resolve system issues or operational risks.
• Supports data accuracy and operational consistency by maintaining appropriate system configuration, documentation, and procedures.
• Maintains application documentation, training materials, and user communications related to application processes and updates.
• Facilitates communication and collaboration among users, developers, leadership, and other partners regarding system needs, updates, and priorities.
• Participates in meetings, projects, and planning activities related to the administration and continuous improvement of the shared services application.
  
  

General Responsibilities

• Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to less experienced staff.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or related field).
  
  

Required

WORK EXPERIENCE

• 2 years in customer/application support, programming, or related experience.
  
  

Preferred

• Experience working in higher education, shared services, or another complex administrative environment.
  
  

Skills

Required

• Proficient communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.
  
  

Preferred

• Demonstrates ability to learn new systems, processes, and technologies quickly.
• Experience supporting, coordinating, or administering an enterprise application, business system, or comparable technology platform.
• Experience providing user support, training, troubleshooting, or coordinating operational processes.
• Experience developing training materials, user guidance, or procedural documentation.
• Experience supporting user access management, onboarding, or organizational configuration processes.
• Experience with system testing, issue tracking, and process or system documentation.
• Familiarity with Jira, Visio, Salesforce, or similar tools.
• Familiarity with IU systems such as HRMS, BUY.IU, Emburse, KFS, or other related enterprise systems.
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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