What are the responsibilities and job description for the SERVICE ADVISOR / FRONT OFFICE ADMINISTRATOR position at Indiana Truck Repair Inc?
SERVICE ADVISOR / FRONT OFFICE ADMINISTRATOR
Indiana Truck Repair Inc. is hiring a full-time Service Advisor / Front Office Administrator for our Indianapolis heavy-duty truck repair facility and DPF Alternatives operation.
We are looking for a professional, organized, customer-focused person who can confidently manage the front office, communicate with customers and technicians, prepare invoices, collect payments, and maintain accurate service and payment records.
PAY & SCHEDULE
Starting Pay: $18.00 per hour
Higher starting pay may be considered based on relevant experience.
Schedule: Monday through Friday
Hours: 9:00 AM to 6:00 PM
40 hours per week
Job Type: Full-Time
Probationary Period: First 90 days
401(k) with company match
Dental insurance
Paid holidays
JOB RESPONSIBILITIES
- Answer phones and assist customers professionally
- Greet and assist customers at the front office
- Create and manage repair orders in service software
- Prepare estimates and customer invoices
- Collect customer payments and provide receipts
- Keep invoices, receipts, payment records, and paperwork organized
- Communicate repair status and recommendations to customers
- Obtain customer approval before repairs are performed
- Coordinate with technicians and management regarding repair status
- Schedule service appointments
- Assist with DPF Alternatives customer service and paperwork
- Maintain customer and fleet account information
- Follow up on unpaid invoices when required
- Maintain an organized and professional front-office environment
JOB REQUIREMENTS
- Previous experience using automotive, truck, equipment, dealership, fleet, or other service-management software is required
- Experience preparing invoices and collecting customer payments
- Strong computer and data-entry skills
- Professional phone and customer-service skills
- Strong communication skills
- Good organization and attention to detail
- Ability to keep receipts, invoices, and customer records properly organized
- Reliable and punctual
- Ability to multitask in a busy repair-shop environment
- Automotive, diesel, truck, dealership, or service-advisor experience is preferred
EMPLOYEE PERKS
- Monday through Friday schedule
- No regular weekends
- Breakfast and lunch prepared by our on-site cook Monday through Friday
- Stable, full-time position
- Opportunity to grow with a local heavy-duty truck repair and DPF service business
90-DAY PROBATIONARY PERIOD
The first 90 days will be considered a probationary period. During this period, attendance, punctuality, customer service, software skills, invoicing accuracy, organization, communication, and overall job performance will be evaluated.
LOCATION
Indianapolis, Indiana
STARTING PAY
$18.00 per hour
Pay: $18.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Referral program
Work Location: In person
Salary : $18 - $19