Librarian II - Reference Services

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Indian River County

Serves as head of Reference Services under the supervision of the Library Director. This position oversees the daily operations of reference and information services, ensuring high-quality customer service and access to resources for all patrons. This position provides leadership, training, and support to reference staff while promoting library services, collections, and programs that meet community needs.

• Supervises, schedules, and evaluates reference staff.
• Provides training and ongoing professional development opportunities for staff.
• Assists with hiring and onboarding.
• Coordinates reference services across all libraries.
• Participates in selection, evaluation, and maintenance of reference and circulating collections.
• Assists with management of electronic resources and databases.
• Prepares statistical reports related to reference services.
• Plans and supports library programs, workshops, and presentations.
• Provides reference and research assistance in person, by phone, and online.
• Guides patrons in the use of print and digital information resources.
• Addresses and resolves patron concerns and service issues.
• Engages with community organizations and stakeholders to expand outreach.
• Oversees the operation of the Law Library, including maintaining legal reference materials and assisting patrons with legal research resources.

Education and Experience:

Master’s Degree from an A.L.A. accredited library school program plus two years of public library reference experience, or an equivalent combination of formal education and working experience.

Prior supervisory experience preferred.

Licenses, Certifications, or Registrations:

Knowledge, Skills, and Abilities:

Strong knowledge of reference resources, research methods, and library technologies.

Ability to lead, motivate, and evaluate staff.

Knowledge of current trends and best practices in public libraries and customer service.

Excellent written and verbal communication skills.

Knowledge of community resources, needs, and interests.   

Ability to establish effective working relationships with other library professionals, public groups, and library patrons.  

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

JOB DESCRIPTION / ADA ACKNOWLEDGEMENT

ATTESTATION 

I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation.

If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I have discussed any questions I may have had about this job description prior to signing this 
 form.

Employees Signature                                                             Date

______________________________                               _______________________________

Employees Name (Please Print)                                             Employee Number

Salary : $58,656 - $93,489