What are the responsibilities and job description for the Medical Receptionist/ Medical Records Clerk position at Indian Health Services?
Location: Tucson, AZ Exit Disclaimer: You Are Leaving www.ihs.gov
Type: Urban Salary Range: $16 to $23 / Per Hour Open Period: 3/6/2026 until filled Summary: The Tucson Indian Center has been an active and influential member of the Urban Native American Community for more than 60 years. Our dedication to the growth and personal development of Native Americans is unprecedented and the drive and commitment of our employees is unmatched. We offer a competitive benefits package that includes 100% employee covered health/dental/vision benefits. A 401k offering with an employer contribution of 5% of the individual's gross pay, per pay period, and free covered parking. We welcome the opportunity to interview QUALIFIED candidates for this position
Nature of Work: Embraces and Embodies the Identity Document's Vision, Mission and Purpose Statements; Guiding Principles; Core Values and Strategic Goals. The Medical Receptionist/Medical Records Clerk (MR/MRC) is responsible for providing excellent customer services while performing front desk duties and maintaining the Health Information & Files including electronic health records for the Tucson Indian Center clinic. This includes greeting patients in a positive and friendly manner, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, enrolling new clients, management of receiving and requesting records, and other clerical duties. The MR/MRC is responsible for answering all incoming phone calls to Tucson Indian Center, appointment setting, and clerical functions. The MR/MRC Clerk will ensure the highest quality and level of health care is obtained for all patients. The employee will ensure Tucson Indian Center's compliance with requirements of the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA) and the Release of Information policy. The MR/MRC will represent the company professionally and positively to enhance and promote the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Essential Functions: Essential functions, as defined under the Americans with Disabilities Act (ADA), may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is not a comprehensive listing of all functions and tasks performed by position in this class. 1. Provide excellent customer service to visitors, patients, and staff in person and on the phone. 2. Manages patient preregistration and eligibility of insurance. 3. Responsible for compliance with the eligibility verification, records requirements, and other applicable requirements for Title V Program & other applicable funding. 4. Manages medical appointments and providers schedules. 5. Medical Records Control. 6. Supports the organization as needed. More info about area: https://www.ticenter.org/history/ Exit Disclaimer: You Are Leaving www.ihs.gov
Job Announcement Flyer: Medical Receptionist_Medical Records Clerk - Job Description.pdf [pdf - 260.17 KB] Duties: Required Knowledge, Skill and Ability: 1. Excellent customer service skills. 2. Expert knowledge regarding eligibility requirements of Title V, AHCCCS, and, if applicable, Sliding Fee Scale Program. 3. Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc. 4. Able to use medical Electronic Health Records: RPMS and/or Greenway Health / Intergy. 5. Knowledge of privacy and confidentiality policies and regulations. 6. Ability to work with people and to make them comfortable about the release of personal, financial, and medical information. 7. Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of Tucson Indian Center. 8. Ability to confirm private insurance benefits and determine associated co-pay requirements. 9. Possess a positive attitude. Qualifications: Required Experience and Training: 1. Associate Degree (preferred) in the health, human services or business fields, or certificate of a certified medical office training course. OR; 2. High School Diploma or equivalent with five (5) years combined experience in customer service, patient registration, or other direct care medical experience required. OR; 3. Bilingual in English/Spanish languages preferred. Additional Requirements: Must possess and maintain a valid Arizona Driver's License Must pass Driver Insurance Carrier's requirements Must obtain a HIPAA certification within 2 weeks of hire. Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid within 3 months of hire. Must have an updated Immunization (IZ) Record. Must submit a recent report of Tuberculosis (TB) skin test upon employment and provide an update annually. Must pass Arizona DPS Fingerprint Clearance (Class I & II). Must pass a substance abuse testing upon employment and submit to a random testing during the course of employment. Working Conditions: Exposure to communicable disease & bloodborne pathogens, unpredictable environmental conditions, physical requirements. Exposure to communicable diseases such as COVID-19 or bloodborne pathogens is a risk of this position. Unpredictable environmental conditions range from working in a climate-controlled office/clinic setting to working outside, in extreme temperatures, or in spaces with poor ventilation. While performing the duties of this job, the employee is regularly required to stand, walk, and drive in the Tucson Urban area. The employee is occasionally required to sit; balance; stoop, kneel, or crouch. The employee must have the ability to occasionally lift and/or move up to 30 pounds. Supervisory Status: Non-supervisory; Reports to Medical Business Office Manager Work Type: Announcement #: TICHSD Who May Apply? All Groups of Qualified Individuals Get Details & Apply: https://www.ticenter.org/employment/ Exit Disclaimer: You Are Leaving www.ihs.gov
Type: Urban Salary Range: $16 to $23 / Per Hour Open Period: 3/6/2026 until filled Summary: The Tucson Indian Center has been an active and influential member of the Urban Native American Community for more than 60 years. Our dedication to the growth and personal development of Native Americans is unprecedented and the drive and commitment of our employees is unmatched. We offer a competitive benefits package that includes 100% employee covered health/dental/vision benefits. A 401k offering with an employer contribution of 5% of the individual's gross pay, per pay period, and free covered parking. We welcome the opportunity to interview QUALIFIED candidates for this position
Nature of Work: Embraces and Embodies the Identity Document's Vision, Mission and Purpose Statements; Guiding Principles; Core Values and Strategic Goals. The Medical Receptionist/Medical Records Clerk (MR/MRC) is responsible for providing excellent customer services while performing front desk duties and maintaining the Health Information & Files including electronic health records for the Tucson Indian Center clinic. This includes greeting patients in a positive and friendly manner, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, enrolling new clients, management of receiving and requesting records, and other clerical duties. The MR/MRC is responsible for answering all incoming phone calls to Tucson Indian Center, appointment setting, and clerical functions. The MR/MRC Clerk will ensure the highest quality and level of health care is obtained for all patients. The employee will ensure Tucson Indian Center's compliance with requirements of the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA) and the Release of Information policy. The MR/MRC will represent the company professionally and positively to enhance and promote the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Essential Functions: Essential functions, as defined under the Americans with Disabilities Act (ADA), may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is not a comprehensive listing of all functions and tasks performed by position in this class. 1. Provide excellent customer service to visitors, patients, and staff in person and on the phone. 2. Manages patient preregistration and eligibility of insurance. 3. Responsible for compliance with the eligibility verification, records requirements, and other applicable requirements for Title V Program & other applicable funding. 4. Manages medical appointments and providers schedules. 5. Medical Records Control. 6. Supports the organization as needed. More info about area: https://www.ticenter.org/history/ Exit Disclaimer: You Are Leaving www.ihs.gov
Job Announcement Flyer: Medical Receptionist_Medical Records Clerk - Job Description.pdf [pdf - 260.17 KB] Duties: Required Knowledge, Skill and Ability: 1. Excellent customer service skills. 2. Expert knowledge regarding eligibility requirements of Title V, AHCCCS, and, if applicable, Sliding Fee Scale Program. 3. Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc. 4. Able to use medical Electronic Health Records: RPMS and/or Greenway Health / Intergy. 5. Knowledge of privacy and confidentiality policies and regulations. 6. Ability to work with people and to make them comfortable about the release of personal, financial, and medical information. 7. Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of Tucson Indian Center. 8. Ability to confirm private insurance benefits and determine associated co-pay requirements. 9. Possess a positive attitude. Qualifications: Required Experience and Training: 1. Associate Degree (preferred) in the health, human services or business fields, or certificate of a certified medical office training course. OR; 2. High School Diploma or equivalent with five (5) years combined experience in customer service, patient registration, or other direct care medical experience required. OR; 3. Bilingual in English/Spanish languages preferred. Additional Requirements: Must possess and maintain a valid Arizona Driver's License Must pass Driver Insurance Carrier's requirements Must obtain a HIPAA certification within 2 weeks of hire. Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid within 3 months of hire. Must have an updated Immunization (IZ) Record. Must submit a recent report of Tuberculosis (TB) skin test upon employment and provide an update annually. Must pass Arizona DPS Fingerprint Clearance (Class I & II). Must pass a substance abuse testing upon employment and submit to a random testing during the course of employment. Working Conditions: Exposure to communicable disease & bloodborne pathogens, unpredictable environmental conditions, physical requirements. Exposure to communicable diseases such as COVID-19 or bloodborne pathogens is a risk of this position. Unpredictable environmental conditions range from working in a climate-controlled office/clinic setting to working outside, in extreme temperatures, or in spaces with poor ventilation. While performing the duties of this job, the employee is regularly required to stand, walk, and drive in the Tucson Urban area. The employee is occasionally required to sit; balance; stoop, kneel, or crouch. The employee must have the ability to occasionally lift and/or move up to 30 pounds. Supervisory Status: Non-supervisory; Reports to Medical Business Office Manager Work Type: Announcement #: TICHSD Who May Apply? All Groups of Qualified Individuals Get Details & Apply: https://www.ticenter.org/employment/ Exit Disclaimer: You Are Leaving www.ihs.gov
Salary : $16 - $23