What are the responsibilities and job description for the Overnight Front Desk Associate position at Indian Head Resort?
Job Summary
Join our dynamic hospitality team as an Overnight Front Desk Associate, where your energy and dedication will create memorable guest experiences during the night shift. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, handling inquiries, and ensuring smooth operations overnight. Your proactive approach and exceptional customer service skills will help foster a safe, comfortable environment for all guests while maintaining the highest standards of hospitality management.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Answer phone calls to take guest reservations and answer questions
- Respond to guest needs that arise overnight
- Handle guest requests, complaints, and inquiries with a positive attitude to ensure guest satisfaction
- Conduct night audits by reviewing daily transactions, balancing accounts, and preparing reports for management
- Maintain security protocols by monitoring CCTV surveillance, conducting patrols of common areas, and controlling access points
- Update guest records accurately in the property management system while ensuring data confidentiality
Skills
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Knowledge of night audit procedures and hotel management systems is highly desirable
- Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced setting
- Ability to handle stressful situations calmly while maintaining professionalism and courtesy
- Familiarity with guest services, hotel operations, and security protocols to ensure a safe environment
Benefits:
- 401(k)
- Health insurance
Work Location: In person