Business Process Lead

Position Overview

Index Analytics LLC is a rapidly growing Baltimore-based business providing health related consulting services to the federal government. At the center of our company culture is a commitment to providing a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.

Index Analytics is seeking a Business Process Lead who will lead data-driven analysis and business process improvement activities across the project. This role is responsible for overseeing the collection, validation, and analysis of data to support decision-making, reporting, and program outcomes. The Business Process Lead will partner with technical and operational stakeholders to align business needs, data structures, and system capabilities, while driving process optimization and continuous improvement across the program.

Responsibilities

• Lead the collection, validation, and analysis of data from multiple sources to support decision-making, reporting, and program outcomes
• Develop and present reports, KPIs, and performance metrics that communicate trends, risks, and actionable insights to both technical and non-technical audiences
• Lead in-depth analysis of business processes and operational workflows to identify inefficiencies, assess risks to outcomes, and drive optimization opportunities
• Break down complex business needs into structured, actionable components to support implementation and tracking
• Recommend process improvements, workflow standardization, and enhanced data collection practices to improve efficiency and data quality
• Elicit, document, and refine complex business and operational requirements, workflows, decision criteria, and reporting needs, translating them into actionable implementation tasks
• Ensure alignment between business processes, data structures, and system capabilities to support accurate, consistent outcomes and reporting
• Develop and maintain documentation, including process maps, procedures, and supporting materials, to ensure consistency, traceability, and audit readiness
• Serve as the lead liaison between technical and operational teams to align systems, data, and business needs, facilitate issue resolution, and validate outputs against defined requirements
• Perform trend and root cause analysis and establish feedback loops to drive continuous improvement, inform training, and support operational adjustments
• Provide data-driven recommendations to support program-level decision-making and operational strategy
• Provide guidance to team members on analytical approaches, documentation practices, and process improvement best practices
• Collaborate with project leadership and stakeholders to ensure deliverables align with program goals and client expectations
• Maintain clear and consistent communication across cross-functional teams, ensuring transparency in data, processes, and outcomes
• Provide regular and open communication within the program.
• Understand, visualize, and manage upstream/downstream dependencies.
• Contribute to overall recommendations for enhancements to business processes, workflows, and case management.
• Demonstrate a sense of urgency to respond to dynamic, evolving, and often times sensitive demands with high quality work products.
• Support delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.
• Summarize and synthesize information and effectively communicate findings in writing and verbally within internal team and to external government partners

• US citizen or Authorized to Work and lived in the US for 3 of the last 5 years with the ability to obtain Public Trust level clearance.
• Bachelor’s degree with at least 8 years of relevant work experience.
• Prior experience with the Centers for Medicare and Medicaid Services is a plus.
• Demonstrated ability to break down complex requirements into actionable work items.
• Demonstrated ability leading business process improvement activities.
• Ability to demonstrate excellent written and oral communication required.
• Ability to manage competing priorities and fulfill time sensitive demands.
• Experience with Salesforce desired.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com.

If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $118,750 - $157,500