What are the responsibilities and job description for the Customer Service Representative position at Independent Pharmacy Distributor?
Company Overview
Independent Pharmacy Distributor is a licensed pharmaceutical wholesaler dedicated to delivering FDA approved generic, brand, and over-the-counter products. Our mission is to treat every customer's business as if it’s our own, ensuring competitive pricing and exceptional service.
Summary
We are seeking a Customer Service Representative located in the United States to join our dynamic team. In this role, you will play a crucial part in enhancing customer satisfaction and supporting our mission of providing top-notch service to pharmacies and healthcare providers.
Responsibilities
Respond promptly to customer inquiries via phone and email.
- Provide exceptional support to clients regarding product availability and orders.
- Maintain accurate records of customer interactions and transactions.
- Assist in resolving customer complaints efficiently.
- Collaborate with sales representatives to ensure customer needs are met.
- Stay informed about product changes and market trends.
- Facilitate communication between departments to enhance service delivery.
- Support data entry tasks as needed.
Qualifications
Proven experience in customer service or client support roles.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks while maintaining attention to detail.
- Bilingual or multilingual abilities are a plus.
- Familiarity with data entry processes is preferred.
- Strong problem-solving skills and a proactive approach to challenges.
Call-To-Action
If you are passionate about helping others and want to be part of a team that values your contributions, we invite you to apply today and make a meaningful impact in the pharmaceutical industry!
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17