What are the responsibilities and job description for the Senior Telecom Engineer position at Independent Living Systems?
We are seeking a Senior Telecom Engineer to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Senior Telecom Engineer in the Health Care Services industry plays a critical role in designing, implementing, and maintaining advanced telecommunications systems that support the delivery of healthcare services. This position ensures the reliability, security, and efficiency of voice, data, and video communication networks across multiple healthcare facilities. The engineer will collaborate closely with IT, and administrative teams to tailor telecom solutions that meet stringent regulatory and operational requirements. They will lead projects to upgrade infrastructure, troubleshoot complex issues, and optimize network performance to enhance patient care and organizational productivity. Ultimately, this role is pivotal in enabling seamless communication that supports critical healthcare operations and innovation.
Minimum Qualifications:
- Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
- At least 5 years of experience in telecom engineering, preferably within healthcare or a similarly regulated industry.
- Strong knowledge of VoIP, SIP, PBX systems, and network protocols.
- Hands-on experience configuring, managing, and troubleshooting RingCentral VoIP solutions, including call routing, IVR setup, user provisioning, and integration with collaboration tools
- Experience with telecom infrastructure design, implementation, and maintenance.
- Relevant experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
- Master's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
- Professional certifications such as CCNP Collaboration, CWNP, or equivalent.
- Experience with unified communications platforms and integration with healthcare IT systems.
- Knowledge of cybersecurity best practices specific to telecom networks.
- Project management experience or certification (e.g., PMP).
- Advanced degree in relevant technical or healthcare-related discipline.
Responsibilities:
- Design, deploy, and maintain telecommunications infrastructure (VoIP, PBX, wireless) within healthcare environments.
- Monitor and troubleshoot network performance to ensure reliability and HIPAA compliance.
- Collaborate with clinical and IT teams to integrate telecom solutions with EHR and other healthcare systems.
- Lead telecom projects from planning to implementation, including vendor coordination and cost management.
- Develop policies and documentation to support telecom system security, integrity, and team training.