What are the responsibilities and job description for the Front Desk Associate position at Independence Stay Houghton?
JOB SUMMARY: Front Desk Representatives are the front line- the front-runners of
the property’s policies, procedures and first impressions. They are the salespeople and customer service
representatives – essentially, the physical embodiment of the property. More than the building itself, the
methods and manners of the Front Desk Representatives form ideas in customers’ minds as to what
our property is all about.
Essential Functions:
1. Greeting arriving guests.
2 . Selling available guest rooms and up-sell features.
3. Knowing the product that they are selling and that of the entire System.
4. Accurately processing a guest’s reservation.
5. Accurately processing payments and charges.
6. Communication on the telephone and in person.
7. Service that meets or exceeds the individual needs of each guest.
8. Provide assistance for any guest inquiry.
9. Monitor the presentation of the Coffee Bar
10. Monitor the activities within the property, the distribution of keys and access to the building.
11. Keep all walkways cleared of all obstructions, including snow, ice and trash.
12. Maintain the lobby, front desk, and common areas during each shift.
13. Monitor the activities, equipment, and in the Fitnessl area.
14. Assist the guest with their luggage whenever possible.
15. Repair minor faults and report those that you cannot repair.
16. Know all safety precautions, emergency procedures, and be familiar with the building systems.
Qualifications:
1. Be organized and task oriented.
2. Be mature and responsible.
3. Portray a professional image to the guest and staff at all times.
4. Have a gracious, yet firm, approach when handling conflict situations.
5. Have a basic knowledge of business and bookkeeping.
6. Have a clear understanding of the goals and expectations.
7. Have a positive attitude displayed in a relaxed, competent and bright disposition.
8. Have a strong sense of moral decency, fair play and common sense.
Pay: $14.00 - $15.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $14 - $15