What are the responsibilities and job description for the Front Desk Associate position at Pine View Inn?
Front Desk Associate – Job Description
Location: Virginia, Minnesota
Are you a people-oriented individual who takes pride in delivering outstanding guest experiences? If so, this position may be a perfect fit for you!
As a Front Desk Associate, you'll serve as the first point of contact for guests visiting from across the country—and even the world—who are staying in Virginia, Minnesota for various reasons.
In this role, you'll have the opportunity to make a lasting impression and play a key part in ensuring a pleasant guest experience. Providing guests with exceptional service is not only rewarding for them—but also for you as an essential part of their experience.
Regardless of why a guest is staying with us, our goal is to provide each one with the highest level of care and service throughout their stay.
Key Responsibilities:
Guest Registration
- Greet and check guests in and out efficiently and professionally
- Verify rates, dates of stay, vehicle information, payment methods and explain where the guests' room is located.
- Provide information about breakfast, check-out time, and front desk hours
- Answer general inquiries about the motel and surrounding area
Reservation Management
- Handle reservations made in person, by phone, and online
- Process changes and cancellations accurately
- Utilize both digital and paper-based reservation systems (training provided). Ensure accuracy in each.
Guest Support
- Provide information about guest reservations, motel amenities, and local attractions
- Respond promptly and courteously to guest requests
- Handle guest complaints with professionalism, ensuring timely and satisfactory resolutions
- Ability to provide directions to the motel as needed
Cash and Credit Card Handling and Math Skills
- Verify and apply correct room rates
- Process credit card transactions and cash payments
- Accurately count and balance the cash till
Cleaning and Maintenance
- Keep the front desk and lobby clean and organized
- Perform routine cleaning tasks including: vacuuming, dusting, window washing, sweeping sidewalks, and maintaining the lobby restroom
- Organize and store supplies as needed
Attention to Detail
- Ensure accuracy with reservation dates, room types, rates, and locations
- Maintain thorough records and clear communication with the front desk team to support a smooth guest experience
Communication Skills
- Communicate effectively with guests, coworkers, and supervisors
- Use written, verbal, and digital tools to support clear communication
- Utilize translation tools such as Google Translate when assisting non-English-speaking guests
- Be adaptable in working with guests and staff who may require alternative communication methods
There are a variety of tasks depending on what shift is being worked. You will be trained appropriately!
Come join our team and help us give people a fantastic experience for whatever brings them to Virginia, MN!
Job Type: Part-time
Pay: From $11.41 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $11