Senior ID Card Specialist

·       Reviews ID cards and verifies accuracy.

·       Confirm benefits on detailed benefit templates.

·       Updates ID Card templates/formats as needed, based on business direction.

·       Takes initiative to check questions or unusual situations with management in accordance with established guidelines.

·       Ensures thorough and timely completion of request for ID cards.

·       Contacts internal customers about discrepancies and documents for future reference.

·       Investigates requests from internal customers for special handling, investigation of status of ID cards.

·       Notifies the Manager of situations that will impact the release of cards.

·       Handles ID card request received via system, i.e., INSINQ and SNOW from other departments (as backup)

·       Assists others in responding to and resolving all inquiries in a courteous, professional, and timely manner.

·       Maintains established quality and quantity production Standards.

·       Acts as liaison with other business partners and alerts them to unusual situations and provides group specific Information as available.

·       Demonstrates initiative in clarifying and exploring unusual requests.

·       Takes lead on special projects and develops work plan

·       Represent ID Card team in cross functional internal and vendor meetings.

·       Review and resolve special handling requests.

·       Identify, investigate, and prioritize ID cards, getting cards out timely and correct

·       Collaborate with all relevant program and IBC company areas to understand and support IBC Customer requirements (e.g., Sales & Marketing, Underwriting, Service Operations, Enrollment, etc).

·       Elevate issues and risks in a timely fashion to achieve resolution and mitigation.

·       Provide routine status reports.

·       Performs other duties as assigned