What are the responsibilities and job description for the Director Reporting & Analytic position at Independence Blue Cross Careers?
The Director of Reporting & Analytics is responsible for leading the operational reporting, analytics, and insight generation. This role is accountable for transforming operational data into executive‑ready insights that drive performance improvement, cost containment, and member experience outcomes. This role manages multiple managers and/or senior leads and is responsible for elevating the organization’s analytical maturity from reactive reporting to proactive, insight‑driven decision support. This role reports into Operations business area.
Key Responsibilities
Strategy & Execution
- Establish and own the multi‑year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives
- Establish standards for reporting quality, analytical rigor, and insight generation.
- Advance the organization from reactive reporting to proactive issue and opportunity analytics.
- Serve as a trusted advisor to senior leadership, delivering clear, concise, and compelling narratives that translate data into business impact
Operational Analytics & Performance Enablement
Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains
Ensure proactive identification of performance risks, root causes, and emerging trends
Drive automation and simplification of reporting processes, including variance detection and self‑service capabilities
Partner with business leaders to translate insights into process, system, and policy improvements
People Leadership & Development
- Lead, mentor, and develop managers and senior individual contributors.
- Build analytical capability through coaching, structured training, and skill development.
- Set clear expectations for performance, accountability, and outcomes.
Bachelor’s degree in Data Analytics, Business, Statistics, Engineering, or related field; Master’s degree preferred
12 years of progressive experience in analytics, reporting, business intelligence, or operational performance roles
5 years of experience leading managers and/or senior analytical teams
Advanced expertise in Tableau, with strong SQL and data modeling capabilities
Proven executive presence with the ability to influence senior leaders through clear, confident communication
Demonstrated strength in translating complex analysis into compelling business narratives and value cases
High comfort operating in ambiguity and leading through change in complex, matrixed environments
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.