What are the responsibilities and job description for the Digital Support Analyst - Full-Time position at IncredibleBank?
JOB REQUIREMENTS: Digital Support Analyst - Full-Time (40 Hrs/Wk)
Location: 327 North 17th Avenue, Wausau, WI, 54401, United States
Employee Type: FT Regular Non-Exempt Description We know what you\'re
thinking. \"What kind of name is IncredibleBank?\" Well, we\'re glad you
asked. With a name like IncredibleBank, we have a lot to live up to. Our
name is a promise we make every day to our customers and to our team
members (and hey, that could be you!). A promise that we strive to be
incredible in everything we do. A promise that will help our customers,
fellow team members, and our communities to do the incredible. At
IncredibleBank, we\'re all about ICE. What\'s ICE? ICE stands for
Incredible Customer ExperienceTM (that\'s right - an experience so good
and so important we trademarked it). ICE illustrates the core values
that drive everything we do - how we conduct business, how we treat each
other, and how we continuously strive to build on our model of
customer-focused banking. Our core values have been in place for more
than 50 years and continue to influence every aspect of our operation
today. So - how can you help us live up to our name? About the Role We
are eager to discuss the prospect of you joining our team as our next
incredible team member! This position allows you to partner with other
team members and key stakeholders to provide Incredible Customer
Experiences of your own! Duties and responsibilities may include: This
cross-functional position exists to support electronic banking products
and services including ACH, debit cards, wire transfers, consumer online
& mobile banking, and eStatements; as well as cash management products
and services including business online & mobile banking, business bill
pay, positive pay, ACH origination, mobile & remote deposit capture, and
online wire transfers. Prepare Cash Management Service Agreements and
coordinate the collection of required signatures. Create online banking
profiles for business customers to include all requested users and user
permissions. Assist Branch Network Staff and/or customer with online and
mobile banking system navigation, maintenance, or troubleshooting as
needed. Review and approve or reject customer requests for access to
consumer mobile deposit. Set up Bill Pay & eStatements, Check Positive
Pay, ACH Positive Pay, ACH Origination, and/or Online Wire Origination
for business customers and assist with usage as needed. Assist with
permanent and temporary ACH and Wire risk limit increases within
established authority amounts. Perform limited risk assessments (for
non-loan customers), which includes completing a risk profile on new
customers or existing customers prior to the onboarding process. Process
outgoing ACH files to be originated by the Bank. Process all incoming
ACH Returns & Notifications of Change (NOC) entries. Performs daily
reconciliations of bill pay and wire settlement accounts. Screen
incoming and outgoing financial transactions against the Office of
Foreign Assets Control (OFAC) Sanctions List and identify any potential
matches that require further investigation. Input and initiate outgoing
wire transfer requests to Federal Reserve per wire policy & procedures.
Research and correct inbound wire transfers from the Federal Reserve
that do not post automatically to a customer or internal account.
Process debit card disputes received by customer and colleagues by
adhering to Regulation E timelines. Advise customer of decision outcomes
using regulatory approved notices. Assemble or prepare documentation for
internal and external audit requests. Works with any follow-up questions
resulting from the information provided. Helps remediate any audit
findings. Perform dual control and accuracy reviews of critical
processes completed by other members of the team This is a regular
full-time hourly non-exempt position, averaging approximately 40
hours/week. Schedule may vary between the hour of 8:00 am to 5:30 pm
CST Monday through Friday. This position will work on-site at our
IncredibleBank branch location on 17th Avenue in Wausau, WI. About You
You do what is right over what is easy. You don\'t settle for good
enough. You\'re driven to learn and grow. You recognize your impact on
the customer experience, regardless of your role. Those attributes are
just a few things our incredible employees have in common. And, if you
are looking for an opportunity to join a dynamic team, we\'d be so
excited to learn a little more about you and your interest in joining
the team! Our recommended and preferred qualifications are: Associates
Degree in related field, or 3-5 years related experience and or
training; or equivalent combination of education and work experience.
Familiarity and utilization of cash management/digital banking services
such as mobile banking app preferred. Familiarity with ACH rules and
regulations, Zelle Network Participation Rules, Back Secrecy Act, and
FDIC procedures and regulations a plus. Have strong communication skills
to address customer phone calls and email inquiries. Detail oriented and
well organized. About Our Benefits and Compensation Our promise of ICE
extends to our employees as well. Our employees are our greatest asset,
and we strive to show our appreciation by offering top-tier benefits
and, dare we say, more than competitive compensation that we\'re willing
to discuss up front. And we are constantly evaluating and improving our
benefits. In fact, eligible employees receive over 30 days off per
calendar year! That includes 18 days of PTO to begin, PLUS an
Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed
Bank Holidays. Check Out Our Total Rewards Package At
https://incrediblebank.mybenefitsapp.com/ About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single
location in Rothschild, WI. And we may have strong roots in community
banking, but IncredibleBank wasn\'t awarded as one of America\'s Most
Innovative Banks by the Independent Community Bankers of America for our
popcorn Fridays. Though we do love free popcorn\... We strive to stay on
the leading edge of banking technology with the goal providing the best,
simplest way for our customers across the country to do their banking.
But if our customers need us, they can pick up the phone and talk to a
real person. And that\'s what makes us America\'s first national online
community bank. And who doesn\'t love the idea of a national community?
Today, IncredibleBank is a \$2.0 billion-asset institution that has
grown to 17 brick-and-mortar locations with customers in all 50 states.
But we know that as an employer, it\'s less about size than it is about
culture. That\'s why we\'re especially proud to have been certified as a
Great Place to Work. Learn more about our Great Place to Work engagement
results here: https://www.greatplacetowork.com/certified-company/7022621
IncredibleBank is an Equal Opportunity Employer. We will consider
applicants for our positions without regard to any category protected by
applicable federal, state, or local law, including but not limited to:
race, color, religion, sex, gender identity, sexual orientation,
pregnancy, age, national origin, physical or mental disability, military
or veteran status, genetic information, or any other protected
classification. PI283862217 \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: https://www.click2apply.net/xbadVDH2mPeD2fwEGu27e2
Location: 327 North 17th Avenue, Wausau, WI, 54401, United States
Employee Type: FT Regular Non-Exempt Description We know what you\'re
thinking. \"What kind of name is IncredibleBank?\" Well, we\'re glad you
asked. With a name like IncredibleBank, we have a lot to live up to. Our
name is a promise we make every day to our customers and to our team
members (and hey, that could be you!). A promise that we strive to be
incredible in everything we do. A promise that will help our customers,
fellow team members, and our communities to do the incredible. At
IncredibleBank, we\'re all about ICE. What\'s ICE? ICE stands for
Incredible Customer ExperienceTM (that\'s right - an experience so good
and so important we trademarked it). ICE illustrates the core values
that drive everything we do - how we conduct business, how we treat each
other, and how we continuously strive to build on our model of
customer-focused banking. Our core values have been in place for more
than 50 years and continue to influence every aspect of our operation
today. So - how can you help us live up to our name? About the Role We
are eager to discuss the prospect of you joining our team as our next
incredible team member! This position allows you to partner with other
team members and key stakeholders to provide Incredible Customer
Experiences of your own! Duties and responsibilities may include: This
cross-functional position exists to support electronic banking products
and services including ACH, debit cards, wire transfers, consumer online
& mobile banking, and eStatements; as well as cash management products
and services including business online & mobile banking, business bill
pay, positive pay, ACH origination, mobile & remote deposit capture, and
online wire transfers. Prepare Cash Management Service Agreements and
coordinate the collection of required signatures. Create online banking
profiles for business customers to include all requested users and user
permissions. Assist Branch Network Staff and/or customer with online and
mobile banking system navigation, maintenance, or troubleshooting as
needed. Review and approve or reject customer requests for access to
consumer mobile deposit. Set up Bill Pay & eStatements, Check Positive
Pay, ACH Positive Pay, ACH Origination, and/or Online Wire Origination
for business customers and assist with usage as needed. Assist with
permanent and temporary ACH and Wire risk limit increases within
established authority amounts. Perform limited risk assessments (for
non-loan customers), which includes completing a risk profile on new
customers or existing customers prior to the onboarding process. Process
outgoing ACH files to be originated by the Bank. Process all incoming
ACH Returns & Notifications of Change (NOC) entries. Performs daily
reconciliations of bill pay and wire settlement accounts. Screen
incoming and outgoing financial transactions against the Office of
Foreign Assets Control (OFAC) Sanctions List and identify any potential
matches that require further investigation. Input and initiate outgoing
wire transfer requests to Federal Reserve per wire policy & procedures.
Research and correct inbound wire transfers from the Federal Reserve
that do not post automatically to a customer or internal account.
Process debit card disputes received by customer and colleagues by
adhering to Regulation E timelines. Advise customer of decision outcomes
using regulatory approved notices. Assemble or prepare documentation for
internal and external audit requests. Works with any follow-up questions
resulting from the information provided. Helps remediate any audit
findings. Perform dual control and accuracy reviews of critical
processes completed by other members of the team This is a regular
full-time hourly non-exempt position, averaging approximately 40
hours/week. Schedule may vary between the hour of 8:00 am to 5:30 pm
CST Monday through Friday. This position will work on-site at our
IncredibleBank branch location on 17th Avenue in Wausau, WI. About You
You do what is right over what is easy. You don\'t settle for good
enough. You\'re driven to learn and grow. You recognize your impact on
the customer experience, regardless of your role. Those attributes are
just a few things our incredible employees have in common. And, if you
are looking for an opportunity to join a dynamic team, we\'d be so
excited to learn a little more about you and your interest in joining
the team! Our recommended and preferred qualifications are: Associates
Degree in related field, or 3-5 years related experience and or
training; or equivalent combination of education and work experience.
Familiarity and utilization of cash management/digital banking services
such as mobile banking app preferred. Familiarity with ACH rules and
regulations, Zelle Network Participation Rules, Back Secrecy Act, and
FDIC procedures and regulations a plus. Have strong communication skills
to address customer phone calls and email inquiries. Detail oriented and
well organized. About Our Benefits and Compensation Our promise of ICE
extends to our employees as well. Our employees are our greatest asset,
and we strive to show our appreciation by offering top-tier benefits
and, dare we say, more than competitive compensation that we\'re willing
to discuss up front. And we are constantly evaluating and improving our
benefits. In fact, eligible employees receive over 30 days off per
calendar year! That includes 18 days of PTO to begin, PLUS an
Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed
Bank Holidays. Check Out Our Total Rewards Package At
https://incrediblebank.mybenefitsapp.com/ About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single
location in Rothschild, WI. And we may have strong roots in community
banking, but IncredibleBank wasn\'t awarded as one of America\'s Most
Innovative Banks by the Independent Community Bankers of America for our
popcorn Fridays. Though we do love free popcorn\... We strive to stay on
the leading edge of banking technology with the goal providing the best,
simplest way for our customers across the country to do their banking.
But if our customers need us, they can pick up the phone and talk to a
real person. And that\'s what makes us America\'s first national online
community bank. And who doesn\'t love the idea of a national community?
Today, IncredibleBank is a \$2.0 billion-asset institution that has
grown to 17 brick-and-mortar locations with customers in all 50 states.
But we know that as an employer, it\'s less about size than it is about
culture. That\'s why we\'re especially proud to have been certified as a
Great Place to Work. Learn more about our Great Place to Work engagement
results here: https://www.greatplacetowork.com/certified-company/7022621
IncredibleBank is an Equal Opportunity Employer. We will consider
applicants for our positions without regard to any category protected by
applicable federal, state, or local law, including but not limited to:
race, color, religion, sex, gender identity, sexual orientation,
pregnancy, age, national origin, physical or mental disability, military
or veteran status, genetic information, or any other protected
classification. PI283862217 \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: https://www.click2apply.net/xbadVDH2mPeD2fwEGu27e2