What are the responsibilities and job description for the Secretary position at INcompass Healthcare?
Position Summary
The Secretary supports front office operations in a high-volume integrated healthcare setting, including behavioral health and medical services. Serving as the first point of contact for clients, this role ensures high-quality customer service while maintaining accurate workflows and administrative processes. Success requires professionalism, adaptability, strong interpersonal skills, and consistent attendance to support client experience and provider productivity.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone.
- Incorporates the six principles of trauma informed care throughout all aspects of their work.
- Serve as the first point of contact by greeting clients and visitors, answering and routing calls, and maintaining a calm, organized, and welcoming front office environment.
- Manage check-in and check-out processes in accordance with established workflows and compliance standards, including HIPAA requirements.
- Schedule, reschedule, and cancel appointments while monitoring provider schedules to minimize gaps and support productivity.
- Ensure demographic, insurance, and guarantor information is accurate and complete at each visit; obtain and update required consents and documentation.
- Collect outstanding balances at time of service and balance daily payments in accordance with cash handling procedures.
- Process incoming and outgoing mail, faxes, electronic documents, and maintain accurate record documentation within the electronic health record.
- Provide administrative support to programs and clinicians according to established workflows.
- Maintain office supply inventory and coordinate required safety drills with the Office Manager, ensuring proper documentation.
- Maintain consistent and reliable attendance to ensure appropriate front desk coverage.
- Demonstrate flexibility and adaptability in response to workflow changes, system updates, and shifting operational needs.
- Communicate professionally and collaborate effectively with team members and leadership across departments.
- Accept feedback constructively and adjust performance accordingly.
- Perform other duties as assigned by the Office Manager.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or equivalent required.
- Minimum 1–2 years of administrative, healthcare, or customer service experience.
- Strong interpersonal and communication skills.
- Demonstrated ability to manage multiple responsibilities with attention to detail.
- Ability to work independently while contributing to a team-based environment.
- Basic proficiency with Microsoft Office and electronic health record systems
Our Benefits
- Medical, Dental, and Vision Insurance
- Prescription Coverage
- Company Paid Life , AD&D and Disability Insurance
- Company match up to 4.5% for 401k.
- Generous PTO Plan, no wait period
- Tuition Reimbursement
- Unlimited employee referrals
- Paid holidays