What are the responsibilities and job description for the Service Desk Technician II (Six Month Contract) – Raleigh, NC position at Incendia Partners?
We are seeking a Service Desk Technician II to join our IT team in Raleigh, NC. This is a 6-month onsite contract supporting end-user technology and IT operations in a fast-paced business and clinical laboratory environment.
Schedule
Schedule
- Location: Raleigh, NC (100% onsite)
- Hours: Monday–Friday, 8:00 AM – 4:00 PM
- Start Date: ASAP
- Duration: 6 months
- Provide first-line IT support for employees and clinical laboratory staff.
- Troubleshoot hardware, software, network, and Office 365 issues.
- Manage support tickets from intake through resolution, documenting all work performed.
- Configure and deploy laptops, user accounts, and IT equipment.
- Support Active Directory, password resets, mobile devices, audio/visual equipment, and peripheral devices.
- Escalate complex issues as needed while delivering excellent customer service.
- Experience supporting Windows, Office 365, Active Directory, and Apple macOS.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Strong customer service, communication, and problem-solving skills.
- Microsoft, A , and/or Network certifications are a plus.
- Experience in a healthcare or laboratory environment and familiarity with HIPAA is preferred.