What are the responsibilities and job description for the Service Desk Technician position at Inceed?
Position: Service Desk Technician
Compensation: $24 - $32 /hour, depending on experience
Location: Denver, Colorado
Inceed has partnered with a great company to help find a skilled Service Desk Technician to join their team!
Join a dynamic environment where your IT expertise will shine. This opportunity offers a chance to work in a fast-paced setting, collaborating with C-level executives and field crew. The role is open to accommodate the growing needs of the team. Dive into a culture that values eagerness, accountability, and genuine customer service.
Key Responsibilities & Duties:
- Provide IT support to C-level executives and field crew
- Manage Active Directory for IAM
- Utilize ITSM Ticketing Tool for high volume tasks
- Support Windows environment and Dell hardware
- Assist with O365 applications
- Stand up Fresh Works systems
- Ensure excellent customer service delivery
Required Qualifications & Experience:
- 6 months of IT experience
- Proficiency in Windows environment
- Experience with ITSM Ticketing Tools
- Active Directory for IAM knowledge
- Strong customer service skills
Nice to Have Skills & Experience:
- Certifications in IT fields
- Experience with Apple iPhone support
- Knowledge of InTune and Entra ID Azure AD
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid time off, 401k, and holiday pay
- Weekly direct deposit or pay card deposit
Other Information:
- Business casual environment, oil and gas culture
- Interview Process: 2 Rounds
- Schedule: M-F, 8:30 – 5:30 Hybrid – 50% onsite
If you are interested in learning more about the Service Desk Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $24 - $32