Helpdesk Support

Position: Helpdesk Support

Compensation: $27 - $27/hour, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Helpdesk Support to join their team!

Join a dynamic and innovative team recently recognized in the Top Workplaces list. You will play a vital role in providing exceptional technical support and ensuring seamless desktop computing operations. This is a fantastic opportunity to work with cutting-edge technology and be valued as a key member of the team.

Key Responsibilities & Duties:

• Serve as first contact for technical assistance via phone or email
• Troubleshoot and resolve PC and network issues
• Support Microsoft operating systems and applications
• Communicate effectively on ticket status and resolutions
• Collaborate with IT teams to standardize processes
• Create tickets and record progress on incidents
• Escalate complex issues to appropriate resources
• Perform system installation and configuration
• Document commonly encountered issues
• Ensure compliance with team metrics

Required Qualifications & Experience:

• Associate's Degree in Computer Technology or related field
• 1-2 years help desk support experience in a corporate environment
• Valid driver’s license
• Experience with VPNs and MFA remote access
• Knowledge of DHCP, DNS, TCP/IP, and Active Directory
• Experience with Microsoft Windows, Office 365, and networking technologies
• Excellent communication skills
• Ability to provide after-hours support
• Understanding of IT security concepts

Nice to Have Skills & Experience:

• Experience with managed services technology provider
• Prior experience with ITSM systems
• Experience with enterprise end-point management platforms
• Knowledge of ITIL principles
• A or Microsoft certifications

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Strong company culture with flexible schedule and parking included
• Opportunity for ongoing skill growth in key technology areas

If you are interested in learning more about the Helpdesk Support opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.