Technical Service Manager - Mining / Technical Specialist

Job Title: Technical Service Manager – Mining / Technical Applications Specialist

Location: Remote (Preferred proximity to Hanover Township or Wilkes-Barre, PA)
Travel: More than 40% throughout North America
Duration: Full-time (Direct hire)

Position summary:

Technical Service Manager opportunity with Bekaert, supporting mining and oil and gas customers across North America. This is a customer-facing technical leadership position for a hands-on professional who can combine industrial equipment knowledge, field troubleshooting, and relationship management. The successful candidate will serve as a technical resource for wire-rope applications, equipment inspections, quality investigations, and service optimization while helping expand Bekaert's Ropes 360 service platform.

Key responsibilities:

• Provide technical support during customer meetings, site visits, product demonstrations, troubleshooting, and application consultations.

• Inspect wire ropes and related systems on draglines, rope shovels, drilling rigs, and other heavy industrial equipment.

• Lead quality-claim investigations, collect field samples, perform root-cause analysis, and recommend corrective actions.

• Recommend rope selection, substitutions, maintenance strategies, and service-life optimization measures.

• Identify opportunities for rope-design improvements, product performance enhancements, and new technical services.

• Support the deployment and growth of Bekaert's Ropes 360 service platform across North American mining and oil and gas markets.

• Deliver technical training, customer presentations, lunch-and-learns, and mentoring sessions for customers, distributors, and internal teams.

• Collaborate with sales, engineering, manufacturing, quality, and customer service teams to resolve technical issues and improve customer satisfaction.

• Prepare technical reports, document inspection findings, and communicate recommendations to customers and internal stakeholders.

• Identify opportunities to improve equipment reliability, rope performance, operational safety, and customer outcomes.

Required qualifications:

• At least seven years of experience in wire-rope applications, heavy-equipment maintenance, technical field service, or a closely related industrial field.

• Professional experience in the mining or oil and gas industry.

• Working knowledge of mechanical systems, industrial equipment, field troubleshooting, and maintenance practices.

• Demonstrated ability to investigate technical problems, identify root causes, and recommend practical solutions.

• Strong customer-facing communication, technical reporting, and relationship-management skills.

• Ability to work independently, conduct field inspections, and travel more than 40% throughout North America.

• High school diploma or equivalent; a bachelor's degree in Mechanical Engineering, Mining Engineering, Materials Science, or a related discipline is preferred.

Preferred experience:

• Direct steel wire-rope experience and knowledge of rope inspection, failure analysis, and service-life calculations.

• Hands-on exposure to draglines, rope shovels, drilling rigs, mining equipment, or similar heavy machinery.

• Familiarity with non-destructive testing methods, including Magnetic Rope Testing (MRT), VisionTek, or ultrasonic inspection.

• Experience with industrial technical services, quality investigations, customer training, and equipment-performance optimization.

• Ability to work effectively with engineering teams, commercial stakeholders, distributors, and field operations.