Logistics Claims Analyst (Korean Bilingual Preferred)

Job Title: Logistics Claim Analyst

Contract Period: 1 Year

Location: Plano, TX

Work Hours: 8:30 AM – 5:30 PM

Preferred Qualification: Fluent Korean language skills preferred (candidates with Korean fluency will be reviewed first)

Key Responsibilities:

• Collect claim data from various data sources.
• Analyze claim data to identify claim trends, recovery ratios, claim performance, and forecasting insights.
• Provide additional data analysis and reporting support as requested by management.
• Monitor aging claim statuses and provide regular updates regarding outstanding claims exceeding 120 days.
• Utilize systems such as NERP, SAP, WMP, TMS, and Cello to obtain transportation and claim-related data.
• Collect, organize, and maintain data for daily, weekly, and monthly progress reports.
• Prioritize and complete ad hoc reporting requests and special projects.
• Design, implement, automate, and maintain large-scale enterprise data ETL processes.
• Consistently meet deadlines with strong ownership and accountability.

Qualifications & Skills:

• Bachelor’s degree in Statistics, Accounting, Business, Analytics, or a related field, or equivalent professional experience.
• 1–2 years of experience in data analytics; transportation or logistics experience preferred.
• Korean language proficiency preferred.
• Strong communication and interpersonal skills with the ability to clearly present information.
• Ability to interpret complex data from multiple sources and summarize findings into clear, actionable insights.
• Strong analytical thinking, problem-solving, and planning skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, IF functions, and data analysis/reporting techniques.
• Ability to collaborate effectively and manage multiple priorities to achieve team objectives.