Sr. Billing Manager

Position Overview

We are seeking an experienced and hands-on Senior Billing Manager to lead and oversee our billing and accounts receivable operations. This role is responsible for managing the billing function end-to-end, improving processes, supporting cash flow initiatives, and leading an established billing team in a fast-paced, high-volume environment.

The ideal candidate is highly organized, process-oriented, and experienced in service-based industries such as construction, property management, facilities services, or project-based operations. This individual must be capable of driving operational improvements while building trust and accountability within a long-tenured team.

Key Responsibilities

Billing & Accounts Receivable Leadership

• Own the full billing lifecycle, including invoice generation, reconciliation, dispute resolution, and collections support.
• Ensure accurate and timely billing across multiple divisions and high-volume projects.
• Serve as the primary escalation point for billing inquiries, discrepancies, and client concerns.
• Conduct monthly billing audits to ensure accuracy, compliance, and completeness of documentation.
• Partner with finance leadership on AR aging, reporting, and cash flow analysis.

Team Management

• Lead and manage the billing team, including Billing Coordinators, Assistants, and support staff.
• Establish performance expectations, accountability measures, and operational priorities.
• Coach and mentor team members to improve efficiency, accuracy, and cross-functional collaboration.
• Foster a positive, team-oriented culture built on trust, communication, and continuous improvement.

Process Improvement & Operations

• Evaluate current billing workflows and identify opportunities for automation, scalability, and efficiency.
• Develop and implement standard operating procedures (SOPs), controls, and best practices.
• Create and track KPIs related to billing performance, aging, dispute resolution, and team productivity.
• Collaborate with operations and finance teams to streamline approvals, documentation, and data flow.

Reporting & Analysis

• Prepare and analyze billing and AR reports, including aging reports, revenue tracking, and billing trends.
• Deliver timely monthly reporting and proactively identify risks or operational issues.
• Support forecasting and budgeting processes with accurate billing data and analytics.

Qualifications

Required

• 5 years of progressive experience in billing, accounts receivable, or revenue operations.
• Minimum 2 years of leadership or management experience overseeing billing or AR teams.
• Experience in high-volume, service-based environments; construction or property management experience strongly preferred.
• Strong analytical and problem-solving abilities.
• Advanced Excel and reporting skills.
• Excellent communication and organizational skills.
• Proven ability to improve processes and implement operational efficiencies.

Preferred

• Experience working with government, institutional, or large multi-site clients.
• Familiarity with ERP and billing systems used in service or construction industries.
• Experience managing long-tenured teams and navigating organizational change.

Leadership Competencies

• Strong ownership mentality and accountability
• Execution-focused with a solutions-driven approach
• High emotional intelligence and relationship-building skills
• Collaborative and adaptable leadership style
• Process-oriented mindset with attention to detail
• Ability to make sound, data-driven decisions

Compensation & Work Environment

• Salary: $115,000 annually
• Location: Brooklyn, NY (onsite preferred)
• Full-time position with opportunities for growth and expanded leadership responsibilities.