What are the responsibilities and job description for the Partner Representative position at In Touch Ministries?
Position Type: Partner Representative, Full-time, in office
Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individuals needs via telephone, email, and mail correspondence. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.
Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):
- Actively listening to what partners wish to convey and responding with excellence.
- Responding to inbound telephone inquiries.
- Responding to inbound emails, and mail inquiries.
- Maintaining partner records by updating account information using data entry software.
- Processing orders, donations, and miscellaneous requests in system.
- Praying with individuals.
- Participating in training and team meetings.
- Staying up to date with products and resources offered by the ministry.
- Attending coaching sessions and team building activities as requested.
- Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders.
Necessary Skills:
- Proficient in utilizing Microsoft Office software (required).
- DATA entry skills.
Competencies:
- Balances team and individual responsibilities.
- Gives and welcomes feedback.
- Actively contributes to building and maintaining group goals and cohesiveness.
- Remains professional and courteous with partners always.
- Possesses knowledge of relevant computer applications.
- Ability to both work independently and with others in a fast-paced environment.
Physical Environment:
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.